IT Systems Operations Analyst

Title: IT – Systems Operations Analyst

Pay: up to $68 per hour

Type: Fully Remote - Northern California highly preferred

Duration: 12 Month Contract

Key Responsibilities:

Functional Support Issue Resolution

• Provide functional support for procurement system issues and complex user inquiries.
• Troubleshoot and resolve system defects process issues and data discrepancies.
• Escalate technical issues to IT and vendors when required and track through resolution.
• Analyze recurring issues and implement sustainable corrective actions.
• Support incident management and service request fulfillment through established intake processes.

Testing Enhancements Change Management

• Coordinate and execute system testing activities including User Acceptance Testing UAT.
• Develop test scripts and document testing results.
• Support implementation of approved enhancements and process improvements.
• Participate in release management change governance and deployment activities.
• Partner with IT and business stakeholders to define functional requirements and validate solutions.

Stakeholder Partnership

• Serve as a liaison between Procurement IT Accounts Payable Strategic Sourcing TPRM and external vendors.
• Gather business requirements and translate them into system solutions.
• Provide recommendations for process standardization automation and operational efficiency.
• Support strategic initiatives and digital transformation efforts impacting procurement systems.

Qualifications:

• Hands-on SAP Ariba experience is required
• 4+ years of experience supporting, administering, or configuring SAP Ariba procurement solutions
• Experience administering and maintaining SAP Ariba modules, configurations, workflows, catalogs, templates, and master data
• Strong experience with approval workflows, routing rules, and system configuration
• Experience creating and maintaining contract templates, forms, conditions, questionnaires, and procurement content
• Experience supporting supplier enablement and Ariba Network integrations
• Experience maintaining commodity codes, taxonomy structures, and classification data
• Experience troubleshooting interfaces, integrations, batch processing errors, system defects, and data discrepancies
• Experience providing functional production support for procurement systems and resolving complex user issues
• Ability to investigate recurring system/process issues and implement sustainable corrective actions
• Experience supporting SAP Ariba upgrades, releases, configuration changes, and deployments
• Experience with UAT and functional testing, including creating test scripts, executing test cases, and documenting results
• Ability to gather business requirements and translate them into functional system solutions
• Experience partnering with Procurement, IT, Accounts Payable, Strategic Sourcing, TPRM, and external vendors
• Strong understanding of procurement processes and P2P workflows
• Strong communication, troubleshooting, and stakeholder management skills