IT Systems & Operations Engineer, (Spain Only)

About Technosylva Technosylva is a global leader in wildfire and extreme weather risk mitigation software. The Company’s market-leading solutions, enhanced by AI and machine learning capabilities, provide real-time and predictive insights to support electric utility, insurance and government agency customers. Technosylva has provided critical solutions for the past 26 years. In 2022 the organization entered a period of significant growth and transformation with investment from TA Associates, a leading growth PE firm, scaling to about 175 employees and offering its product in over 10 countries. In 2024 General Atlantic, a leading global growth investor, announced a strategic growth investment in Technosylva to support the company in its mission. Role Overview The IT Systems & Operations Engineer will be a hands-on technical contributor and AI leader on our internal IT team, based in Spain. You’ll split your time between systems engineering projects, including AI build outs, administering core SaaS tools, supporting integrations. You’ll handle day-to-day IT operations, including endpoint support, employee onboarding/offboarding, and serving as backup coverage for our other Spain-based IT engineer when they are out of office. This is a hybrid role that blends systems engineering with IT operations and desktop support, with a special focus on building AI tools to automate workflows and enable AI adopting company-wide. You’ll work closely with our other global IT team and US colleagues. You should be comfortable being online as late as 6–7pm Spain time on a regular basis to overlap with the US team during their morning hours. This role is ideal for someone who enjoys both deeper technical project work and the variety of day-to-day operations, wants to grow their systems engineering skills, and is excited about the future of IT in an AI-driven world. Responsibilities Lead AI efforts by completing AI readiness projects, building AI agents, managing and connecting MCP servers, and implementing new AI workflows company wide. Help configure and administer key SaaS tools and systems across IT and other functional areas: AI tools, Google Workspace, Office 365, SSO/IdP, Slack, Zoom, Notion, etc. Contribute to M&A system migration and integration projects (e.g. Office 365 to Google Workspace, Confluence to Notion). Help maintain our directory service and the personnel data syncs that flow from it across company systems. Support SSO, IAM and RBAC implementation. Coordinate with GRC/Security teams to maintain IT system configurations that meet compliance requirements. Contribute to documentation used by our external MSP to administer internal systems and provide employee support. Provide IT support to employees across Spain and the broader EMEA region, with availability extending into US morning hours. Manage device/endpoint provisioning, MDM, and lifecycle for company-issued hardware. Support employee onboarding and offboarding workflows, including account provisioning, access reviews, and equipment. Serve as the primary backup for our other Spain-based IT engineer during PTO and out-of-office periods, picking up ongoing projects and escalations as needed. Requirements Strong experience building AI agents, working with MCP servers and implementing new workflows for AI-based work. 5+ years experience on IT teams at technology companies, with a mix of systems engineering and IT operations work. Strong administrative knowledge of common workplace tools and SaaS products: Google Workspace, Office 365, Slack, Zoom, Atlassian Suite, Notion, etc. Solid working knowledge of common consumer and server operating systems (Windows, Linux, macOS). Hands-on experience with endpoint management / MDM tools. Experience supporting onboarding/offboarding workflows and employee IT support at scale. Experience setting up or supporting SSO/SAML integrations with providers like Entra ID, Okta, or OneLogin. Familiarity with directory services and RBAC. Comfortable working as late as 7pm Spain time on a regular basis to overlap with US team hours. Fluent in English, ideally with experience working with US-based teams.