IT Technician

Remote IT Technician Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we don't just engineer solutions we pioneer the future across pollution control, aerospace, biotechnology, and energy industries. Our people are the core of that innovation, and we invest in them with the same excellence we bring to every project. Were seeking a Remote IT Technician who is passionate about precision, security, and service someone who can power a fully remote, high-performance workforce at the cutting edge of engineering. What You'll Handle: - Provide top-tier technical support for our global team solving hardware, software, network, and systems issues remotely. - Configure, deploy, and maintain devices (laptops, mobile devices) and tools (VPNs, collaboration software, endpoint security). - Manage user access, system updates, backups, and cloud service optimization (Microsoft 365, Google Workspace, etc.). - Support onboarding and offboarding processes ensuring every team member is equipped for success from day one. - Proactively monitor systems, anticipate issues, and implement solutions that strengthen security and efficiency. - Keep precise documentation of IT procedures, troubleshooting steps, and system configurations. - Coordinate with external vendors and escalate complex issues when needed. What You'll Bring: - 2+ years experience in IT Support, Helpdesk, or Systems Administration roles, preferably supporting remote environments. - Expertise with Windows, MacOS, mobile platforms, and common business cloud applications. - Deep understanding of VPNs, endpoint protection, device management, and cybersecurity best practices. - Strong communication skills able to translate technical concepts into clear, user-friendly language. - Highly organized, self-motivated, and comfortable working independently in a remote-first environment. - Bonus points for certifications (CompTIA A+, Network+, Microsoft Certified Professional, or similar). What We Offer: At Heritage Civil Works, we believe investing in our people is investing in our future. As part of our team, you'll enjoy: - Comprehensive Health Insurance (medical, dental, vision) - Professional Development Support (courses, certifications, training programs) - Paid Time Off (PTO) and Paid Holidays because rest fuels excellence - 401(k) Retirement Plan with company matching - Wellness Programs and Mental Health Support - Home Office Stipend to set up your ideal workspace - Performance Bonuses tied to personal and company success - Opportunities for Career Advancement into systems engineering, cybersecurity, or cloud infrastructure roles Join a Team That Moves Industries Forward If you're ready to bring your expertise to a company where precision meets passion, where your work powers real-world innovation, then Heritage Civil Works is ready to welcome you. Apply today. Heritage Civil Works Engineering Tomorrow, Today.