Relomote
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IT Technician

Scoutnet (PTY) Ltd.Engineering & Development
Hiring from
South Africa
Work type
Hybrid
Posted
Sep 24, 2026
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About Us

Welcome to Scoutnet

Scoutnet was established in August 2020 during the height of the pandemic, to take advantage of the forced Work From Home requirements of businesses, especially in the field of financial services call centres. We developed and deployed a secure Work-From -home platform for insurance products and (virtual call centres)which we make available to Product owners and retail client base owners.

We employ only the most modern of technology and trends like Cloud, SAAS, Work From Home, Software defined security and tap into the Digital and Gig economy. The ultimate goal is to have 5000 trained agents and multiple products on the platform in 5 years time.

The business model proved an instant success with first deployment of new generation products and agent platforms becoming operational in November 2020 with A Motor warranty product (AutoEaze). Since then three other products were developed in partnership with Large insurance players like Centriq, and especially with Dis-Chem health being a flagship affinity play. We now have upwards of 100 full time agents and staff with a confirmed availability of another 450 agents ready to accept work.


Job Description

The main objective of the IT Technician is to maintain the IT infrastructure, company hardware & software and to ensure the security of all company IT assets

• Maintaining the company's computer services and equipment.
• Installing network infrastructure as required (cables, routers, Wi-Fi access points).
• Installing and updating required hardware and software as per company standards.
• Administering, supporting, and configuring Microsoft 365 for employees.
• Supporting the Microsoft Exchange infrastructure.
• Troubleshooting VoIP telephone system as well as LTE network issues together with the service provider.
• Troubleshooting to detect and solve technical problems.
• Completing required documentation, including IT requests, IT lists etc.
• Maintaining a database for all IT equipment and software in the company.
• Auditing and updating IT equipment register.
• Providing IT support for company users.
• Maintaining file systems and server backups.
• Assisting with the implementation of purchased external software.
• Liaising with external software support desks on problems experienced with software and generating solutions.
• Supporting internal users of external software systems​

Requirements

Desired Experience & Qualification:

Education:

• Grade 12
• A+ and N+ Certification would be an advantage

Preferred Experience:
• A minimum of three (3) to four (4) years’ experience working at an IT service desk
• Working knowledge in administering the following applications: Active Directory, SharePoint 2010/2016, Microsoft Operations Framework, Microsoft Office Suite, Microsoft Exchange, Microsoft 365, Networking and Cloud computin

Benefits

  • Medical Insurance
  • CellPhone Allowance
  • Data Allowance
  • Hybrid Working ​



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