Once the customer's issue has been resolved, you may also be expected to present a relevant product, service or upgrade. Previous sales experience is therefore required, although the main focus of the role remains technical support.

Key Responsibilities

Support Italian-speaking customers via phone, email and chat.
Troubleshoot technical and service-related issues.
Assist with account and billing enquiries.
Provide clear guidance on products and services.
Resolve customer issues efficiently and professionally.
After resolving the issue, introduce relevant products, services or upgrade opportunities when appropriate.
Escalate complex cases when needed.

What We're Looking For

Fluent Italian and English (minimum C2 level).
Previous sales experience is required.
Experience in customer service, technical support or contact centre environments is an advantage.
Strong problem-solving and communication skills.
Comfortable working with technology and digital tools.
Customer-focused and solution-oriented mindset.

Contract & Working Conditions

Permanent contract after 6 months.
Fully remote within Portugal.
Monday to Sunday.
Rotating 8-hour shifts between 07:00 and 21:00
Availability for public holidays when scheduled.
Public holidays are paid with additional compensation.

Compensation & Benefits

Base Salary: €920
Language Allowance: €250
Performance Bonus: Up to €360
Assiduity Allowance: €110
Flex Work Allowance: €60
Meal Allowance: €10.20 per working day
Private health insurance.
Paid training.
Career progression opportunities.
International and multicultural environment.

If you have previous sales experience, enjoy solving customer problems and are comfortable introducing relevant products or services after resolving a technical issue, we'd love to hear from you.

Skills: italian,technical support,sales

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