Italian-Speaking Technical Support Specialist

Italian-Speaking Technical Support Specialist (Remote, Greece-Based) Overview Embark on a new journey as an Italian-Speaking Technical Support Specialist, offering remote support from Greece for a globally recognized technology brand. Youll be the go-to expert assisting Italian-speaking customers through phone, email, and chatresolving technical issues, providing guidance, and ensuring every interaction reflects care and professionalism. Key Responsibilities Youll manage customer inquiries efficiently, identifying issues and providing step-by-step solutions for devices, software, and connectivity. You will document all cases in the CRM system, escalate unresolved issues when needed, and work collaboratively with your team to ensure a seamless customer experience. Upholding confidentiality, compliance, and accuracy across all interactions is essential. Requirements Languages: Native or fluent Italian (C2) and proficient English (B2). Experience & Skills: Strong problem-solving mindset, exceptional communication abilities, and confidence in navigating technical environments. Technical Level: Very good; comfortable with troubleshooting and CRM tools. Personality: Empathetic, team-oriented, and proactive in continuous learning. Salary & Bonuses Base Salary: 1,045.72 monthly (gross). Performance Bonus: Up to 10% per month based on quality and productivity metrics. Schedule Working Hours: Monday to Friday, 09:0021:00 (8-hour daily shifts). Work Setup: 100% remote (Work from Home in Greece). Training: Fully remote and paid; duration: 20 days. Benefits Relocation package for eligible candidates relocating within Greece. Agency cost coverage included. Comprehensive training and development opportunities. Diverse, multicultural environment recognized as a Great Place to Work. Performance recognition and growth prospects within the company. Relocation & Visa Relocation: Provided (includes accommodation assistance). Visa Support: Not available (applicants must have the right to work in Greece). Key Dates Training Start Date: 04 November 2025