Job Description

This is a remote position.

Are you fluent in Japanese and English and interested in working remotely in an international environment?

We are recruiting Japanese / English Customer Support Agents to support customers of multinational consumer electronics and e-commerce companies.

Your Role

Support customers via email, live chat, social media and phone
Understand customer issues and provide clear, helpful solutions
Troubleshoot problems calmly and professionally
Learn new products, technologies and processes
Take part in supported training to develop your customer service skills

What We’re Looking For

Advanced Japanese
Advanced English
Interest in e-commerce, consumer electronics and customer satisfaction
Comfortable working with new technologies and products
Fast learner with initiative and strong troubleshooting skills
A quiet, dedicated workspace at home
Previous Customer Service experience is a plus, but not mandatory

Technical Requirements

You will need your own computer and internet connection.
Minimum 15 Mbps download and 15 Mbps upload
International latency below 120 ms
Minimum 8 GB RAM
Windows 11 (excluding Windows S Mode) or macOS 13.0+
Intel Core i5-8260U or better
Integrated graphics card
Smartphone for two-factor authentication:
Android 10.0+
iOS 16.0+

What We Offer

100% remote work
Fully paid training
International and multicultural working environment
Modern digital tools and continuous learning
Career development opportunities
Online employee activities and communities

Recruitment Process

Eligible candidates may be tested on:

language skills
internet speed
hardware requirements
cognitive abilities

Successful candidates will then move forward to the next stages of the recruitment process.

Important: This position is only open to candidates currently residing in Japan, Malaysia, Philippines, Thailand or Vietnam.

If you meet the requirements and would like to work remotely in an international environment, we’d love to hear from you.

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