Jira Cloud & Atlassian Administrator

***Full English proficiency required***

Proxima is an American company with offices in Latin America that provides IT and operational services to the insurance industry. We are part of a major financial group, together with our sister company, Producers National Corp (PNC).

We are looking for an experienced Jira Cloud & Atlassian Administrator to manage, optimize, and continuously improve our Jira Cloud environment.

The ideal candidate is hands-on, technically strong, detail-oriented, and experienced in administering Jira in a production environment. This role will work closely with IT Operations, Application Support, Development, Security, and business teams to ensure the platform remains secure, reliable, scalable, and efficient.

KEY RESPONSIBILITIES

• Administer and maintain Jira Cloud, including projects, workflows, custom fields, screens, schemes, permissions, notifications, and user access.
• Configure and optimize Jira Service Management (JSM), including request types, queues, SLAs, forms, and service workflows.
• Design, implement, troubleshoot, and maintain Jira Automation rules to streamline business processes.
• Manage user roles, groups, permissions, and access controls following security best practices.
• Troubleshoot Jira configuration issues, workflow errors, automation failures, and integration problems.
• Develop dashboards, filters, and reports to monitor ticket volumes, SLA performance, backlog health, and operational KPIs.
• Configure and support integrations with Microsoft 365, AI tools, REST APIs, webhooks, and Atlassian Marketplace applications.
• Maintain Jira governance standards, preventing unnecessary customization and ensuring consistent platform configurations.
• Support data imports, exports, migrations, project consolidation, and archival activities.
• Document configurations, administrative procedures, and platform changes.
• Collaborate with technical and business teams to identify improvements and implement scalable solutions.

REQUIREMENTS

• 4+ years of hands-on Jira administration experience, preferably with Jira Cloud.
• Advanced experience configuring Jira workflows, issue types, screens, custom fields, schemes, and permission structures.
• Strong experience with Jira Service Management, including SLAs, queues, request types, and service projects.
• Proven expertise designing and troubleshooting Jira Automation rules.
• Experience administering Jira in production environments, including change management, testing, and documentation.
• Ability to troubleshoot complex Jira configuration, permission, notification, and integration issues.
• Practical experience with REST APIs, JSON, webhooks, and third-party integrations.
• Understanding of security best practices, role-based access controls, and least-privilege principles.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to work independently, manage priorities, and collaborate with cross-functional teams.
• Availability for occasional after-hours or weekend support when necessary.

NICE TO HAVE

• Atlassian certifications, particularly Jira Administration for Cloud.
• Experience administering Confluence.
• Knowledge of Microsoft 365, Power BI, Git, CI/CD, or identity and access management.
• Familiarity with ITIL practices and IT service management.
• Experience with Jira migrations, sandbox testing, or enterprise-level governance.
• Experience in the insurance, financial services, or technology industries.
• Bachelor's degree in Computer Science, Information Systems, or a related field.

BENEFITS

• Starting salary of $2,100 plus benefits
• Growth opportunities in an international organization
• 100% remote work.