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Jira SME

WorkiyEngineering & Development
Hiring from
Worldwide
Work type
Remote
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About Us

Workiy is a leading IT solutions and staff augmentation company committed to driving business success through talent acquisition and technology expertise. With a proven track record of excellence, Workiy empowers organizations across industries by connecting them with top-tier IT professionals and delivering innovative technology solutions.

Job Description

This is a remote position.

We are looking for an experienced Jira Subject Matter Expert (SME) with strong hands-on experience in Jira administration, configuration, and customization. The ideal candidate should be capable of configuring Jira to support different types of projects, workflows, teams, and business requirements.

Requirements

  • Configure and administer Jira projects based on different project and business requirements.
  • Design and configure Jira workflows, issue types, screens, custom fields, schemes, permissions, and notifications.
  • Configure Jira for multiple project types and ensure the platform aligns with project delivery processes.
  • Work closely with project managers, technical teams, business stakeholders, and other teams to understand Jira requirements.
  • Customize Jira workflows and project configurations to improve project tracking and visibility.
  • Support Jira automation and integrations where required.
  • Troubleshoot Jira configuration, access, and project-related issues.
  • Maintain Jira standards, governance, and best practices across projects.
  • Provide subject-matter expertise and guidance to Jira users and project teams.
  • Support Jira enhancements, changes, and continuous improvement initiatives.
  • Document Jira configurations, workflows, processes, and administrative procedures.
  • Ensure Jira configurations support effective reporting, tracking, and overall project visibility.

    • Preferred / Nice-to-Have
    • Experience with Atlassian Cloud or Jira Data Center.
    • Experience with Jira integrations and APIs.
    • Knowledge of Confluence.
    • Experience with ScriptRunner / Groovy.
    • Experience supporting Jira migrations or implementations.
    • Experience working in large enterprise environments.
    Location & Time Zone
    • Remote – candidates can be located anywhere.
    • Must be able to work/cover Pacific Standard Time (PST) business hours.


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