Job Template: Account Manager - Work at Home

Sutherland is seeking an attentive and goal-oriented person to join us as The Account Manager will manage the performance of their team from both a quality and operational standpoint while working from their remote or home office. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Improve the company: Make recommendations to enhance processes and boost ease and efficiency Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge Our most successful candidates will have: - Experience in managing a work-from-home team - Three or more years of process transformation experience - Three years of operations and management experience - Bachelor’s Degree - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Open availability - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Excellent working knowledge of MS Office applications All your information will be kept confidential according to EEO guidelines. As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.