Junifer Capability Lead

, United Kingdom Job Family Group: Customer Operations Worker Type: Regular Posting Start Date: August 14, 2026 Business Unit: Trading and Supply Experience Level: Experienced Professionals Job Description: Who You’ll work with We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before. We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through. Every day we work to provide an environment where all employees feel valued and included and can nurture their talent as individuals and as part of a collaborative team. A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate What’s the role This is a great opportunity to join our B2B Operations Team, accountable for the operational performance, continuous improvement and value realisation of the Junifer Billing system. Reporting into the Head of Operations, this role requires a Junifer Expert with extensive system knowledge. You will own the operational effectiveness of the platform, ensuring it delivers efficient, scalable and customer-focused outcomes. You will act as the operational lead across change management, incident management, upgrades, impact assessments and capability development, with accountability for ensuring changes are successfully embedded and deliver measurable benefits. The successful candidate will work closely across Operations and with wider stakeholders to translate business needs into system improvements, build capability and drive consistent best practice. What you’ll be doing Operational Excellence Proactively identify and lead delivery of system and process improvements, using data, user feedback and operational insight to reduce cost to serve and enhance customer experience Deliver against a structured continuous improvement backlog for Junifer, ensuring priorities are aligned to business benefit, impact and operation risk Accountable for the end-to-end operational management of Junifer defects and issues, including triage to raising with Apps support / Gentrack Assess all ideas for improvement raised by the operations team, owning the assessment, prioritisation and operational approval of all Junifer related change requests, ensuring they are assessed for cross-functional impact, operational risk and customer outcomes Challenge and influence change design to ensure solutions are fit for operational delivery Ensure all change requests include clearly defined measurable benefits, track and review post implementation benefits, ensuring expected outcomes are delivered Act as the operational lead for all Junifer releases, change activity and projects, ensuring effective implementation and adoption Ensure operational readiness, through clear processes, controls, training and documentation Build and deliver training sessions to enhance Junifer knowledge, while also driving long term capability across operational teams Promote consistent best practise usage and knowledge sharing across operations Partner with the UAT team to ensure test coverage reflects real operational scenarios and risks Work in partnership with the Operational Excellence Lead to ensure accurate, robust work instructions are in place across all operational Junifer processes People & Culture Act as a role model, driving a data led continuous improvement culture, encouraging teams to identify inefficiencies and future opportunities working closely with managers and their teams to promote end user best practice and knowledge base utilisation Act as trusted advisor to managers and stakeholders on Junifer capability, risks and opportunities Continuously demonstrate our core values of respect, honesty and integrity Display a learner mindset and be willing to challenge existing processes / ways of working What you bring Junifer Expertise – you will be highly knowledgeable across all elements of the system Strong knowledge of UK power and gas systems and markets and B2B industry processes High levels of drive and resilience with the ability to deliver quality outputs within agreed timescales Experienced in change management with the ability to assess impacts, mitigate risk and deliver tangible benefits Confident in building and delivering training modules to enhance knowledge and capability Well developed Stakeholder Management skill with the ability to collaborate and influence at all levels Excellent planning and prioritisation skills Effective communication skills Highly organised with strong attention to detail After you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period – please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Make an impact in one of the world’s leading energy trading businesses. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes. Shell is working to advance an inclusive, psychologically safe and accessible environment where people with disabilities can excel. If you require any accommodations or accessibility adjustments (e.g. assistive technology, communication support, any other) during the application or interview process, please let us know directly via [email protected] . We strive to ensure that our process and workplace is accessible to everyone and are dedicated to making reasonable adjustments to support your needs. Shell in The United Kingdom Shell is a vital contributor to the UK, supporting energy security, jobs and economic value. We provide energy to fuel homes, hospitals, schools, vehicles, machinery and factories. Our history here dates back over 125 years. A UK-headquartered global energy leader, and leading FTSE multinational, we are active across the country’s energy system. In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry. - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.