Junior Business Intelligence Specialist

Meet Sievo We are Sievo – a fast-growing software-as-a-service (SaaS) growth company from Finland. At Sievo, we help the world's largest organizations make effective and timely decisions by creating smart and seamless procurement analytics software solutions. As the global leaders in our field, we process 2% of global GDP annually and serve the largest companies in the world. Our client portfolio includes 150+ large, multinational companies such as Kellogg’s, Levi’s, and Deutsche Telekom. Our offices are located in Bucharest, Helsinki, Chicago and London. At the heart of our success are talented and passionate people. We take pride in fostering a collaborative and welcoming environment where people come first, differences are celebrated, and innovation thrives. About the team We are now looking for Junior Business Intelligence Specialists (internal title: Solution Support Specialist) to join our Solution Support team in Bucharest! Solution Support is a driven, customer-focused, team that ensures our clients get the best out of Sievo’s Analytics. With team members across all locations in Bucharest, Helsinki, and Chicago we offer support to our global customer base with operative issues and questions, as well as design and implement more complex technical functionalities. If you enjoy working with data, problem-solving and supporting customers, this is the perfect place to make an impact! What we offer Hybrid work environment with a great relaxed place to work in Afi Park 1, Bucharest International culture with colleagues and clients from around the world A company culture that challenges you to exceed and enables you to learn Supportive team which cares about your growth and development Freedom and responsibility – we are looking for people who yearn for this freedom and are willing to take on the responsibility Awesome perks such as private medical subscription, flexible benefits package, Sievo Equity Program, referral bonus, extra 5 days of vacation, and many more! The salary for this position ranges from 5000 to 5900 RON/Net per month. This is a full-time position and offers a great starting point at Sievo for someone with strong analytical skills and a customer service mindset.  "}" data-trix-content-type="undefined" data-trix-id="2184" class="attachment attachment--content">  Key Responsibilities As a Junior Business Intelligence Specialist, you will: Serve our diverse customer base and support all the different solutions we offer Be the first in line tackling the challenges our customers have, advising them when they have questions about our software Troubleshoot data flow issues and implement configuration changes to dashboards, charts and KPIs using SQL and Qlik Sense Actively communicate with customers in writing through our support platform and occasionally participate in client meetings Resolve support requests on your own or by cooperating with teammates and other teams like Customer Success Managers, Data Engineers, Data Managers and Software Developers Take part in the continuous development of our internal processes and ways-of-working Work mainly during the daytime, but be available for evening shifts that end at 1 am to offer support for our customers in the Americas   Skills, Knowledge and Experience What typically gives a good starting point for a Junior Business Intelligence Specialist? Understanding of relational databases, SQL, or some other programming language Understanding of Qlik Sense, or other BI tools (such as PowerBI or Tableau) Strong desire to serve and support customers Strong analytical and problem-solving skills Independent working style and taking ownership of what you do Ability to learn quickly and pick up new software Great communication skills and fluency in English (other language skills are appreciated) Also, basic understanding of the Procurement/Finance context is a plus