Junior Client Service Specialist

Junior Client Service Specialist

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We’re looking for a Junior Client Service Specialist to support our corporate gifts partners in their day‑to‑day activities and help ensure a smooth and positive service experience.

This is your chance to learn and grow in a client‑facing role, gain hands‑on experience with systems like SAP, and work closely with experienced teams while building a strong foundation in customer service and operational processes.

About the Job

Your responsibilities include, but are not limited to:

• Providing first-level support for corporate gifts partners
• Managing orders in SAP (input/approval, backorders, invoicing, credit/debit notes, EDI processing), tracking deliveries for Partner Accounts, and supporting special processes for Key Accounts
• Assisting clients with after-sales requests, including missing stock, lost parcels, and warranties
• Adopting a service- and solution-oriented approach, while effectively collaborating with other departments to address client needs, special requests, and strategies
• Contributing to process optimization, managing returns, and ensuring accurate daily data input across all systems

About You

We are looking for a unique and amazing talent, who brings along the following:

• Proficiency in English is required
• Experience with SAP or MS Excel is a significant advantage
• A calm and friendly demeanor, with a strong focus on delivering excellent customer service
• Exceptional attention to detail and strong collaboration skills, with a results-driven approach to problem-solving
• Ability to clearly communicate and explain procedures and solutions to partners

What We Offer
You can expect a range of benefits, including:

• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

#LiHybrid

Create a World of Wonder

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.

Recruitment Process at Swarovski
You are just a few steps away from becoming a part of our World of Wonder.
Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps.
If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too.

CV Tips to Nail Your Dream Job
The first impression matters: make your two-page CV professional and aesthetic.
Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education.
Tell us how well do you speak/write any other foreign languages.
We like to read the summaries of candidates’ profiles with goals and passions - they highlight your personality and motivation.
If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)

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