VA
Junior Consumer Insights Researcher
- Hiring from
- Malaysia
- Work type
- Hybrid
- Posted
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The Role
- Ensuring clients are successful in achieving their research objectives by guiding them through research design, checking customised reports and data analysis that will provide them accurate and actionable data.
- Providing in-person, written and in-app guidance to clients, enabling them to conduct their research independently.
- Developing systems and processes to maintain and track client satisfaction, providing them with helpful guidance in a timely manner.
- Building & maintaining relationships with past and current clients, to enable us to better identify and be able to assist with their future research needs.
- Own cross-team communication with the Product team, representing CS and client needs as a key stakeholder, and driving requests through to delivery.
- Experience: 0 to 2 years experience in Market Research.
- Research Design: Survey crafting and help identify suitable target audiences based on research objectives, with guidance from senior team members.
- Data Analysis: Process and analyse quantitative data, and help turn findings into insights and recommendations. Strong attention to detail when checking numbers.
- Cross-Category Curiosity: Willing to learn quickly across different industries (e.g. FMCG, telco, insurance) and understand each client's business.
- Technical Writing: Written guidance in the form of research and product knowledge-related articles, step-by-step guides, etc.
- Prompt Engineering & AI Exploration: Comfortable using AI tools and keen to learn prompt engineering. Support exploratory AI testing for the Product & Engineering team and share observations.
- Relationship Management: Own the client relationship end to end, from project delivery through to follow-up, re-engagement and outreach to grow the account.
- Communication & Presentation: Clear written and verbal communication, with growing confidence in presenting to clients.
- Cross-Team Communication: Act as the key bridge between Customer Success and all teams, including Sales, Marketing, Business Development and Platform/Product. Represent client and CS needs as a stakeholder, prioritise requests and drive them through to delivery.
- Project Management: Manage multiple tasks and deadlines at once, staying organised and keeping seniors updated.
- Problem Solving: Stay calm when plans change, flag issues early, and suggest practical workarounds.
- Fluency in English.
- Residence permit in Malaysia.
- Teaching experience of any kind, or experience with guiding others through a class, process, or some sort of learning.
- Experience working in a research agency.
- Startup Mindset: Open to experimenting. Most of our work follows set processes, but some areas are still being built, so you should be comfortable testing new approaches and adapting as we learn.
- Basic knowledge working with CRM (preferably Hubspot).
- Experience with research or data analytics software.
- Academic qualifications that cover quantitative research, with qualitative research being an added bonus.
- Fluency in Malay and / or Mandarin.
- CV & Video Triage (Online)
- People Interview (Online)
- Hiring Manager Interview (Online)
- Company Interview (Face to Face - Kuala Lumpur)
- Competitive salary
- Hybrid Work (1 office in Kuala Lumpur, 4 remote)
- Co-working space in Kuala Lumpur
- Unlimited vacation days
- Medical insurance (after probation)
- Laptop & Cellphone