Junior Content Administrator Agent

Our partner, a global leader within the IT field, is hiring a Junior Content Administrator Agent!

Note:

• We offer an initial contract of one year through Prohuman with the possibility of extension/conversion. We are looking for someone who can dedicate 8 hours/day (09:00 – 18:00, one hour lunch break, hybrid (2 days from the office, 3 days WFH)), from Monday to Friday. Seniority: junior.

Responsibilities:

• Owns a moderately complex operational process, such as marketing digital content acquisition, data analysis, end-to-end product/service lifecycle management, or marketing analysis reporting.
• Collaborates with various stakeholders, including cross-functional teams and external partners, to align processes with organizational goals.
• Maintains and updates process documentation, including standard operating procedures (SOPs), to ensure accuracy and consistency.
• Implements quality control measures, conducts audits, and monitors key performance indicators (KPIs) to maintain high process standards.
• Generates comprehensive reports on process-structured content and communicates findings and recommendations to management.
• Provides input and recommendations for process enhancements, automation, and optimization to drive efficiency and productivity.
• Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.
• Focuses on enhancing customer satisfaction by improving processes that directly impact the customer experience.
• Evaluates and recommends technology solutions to enhance operational processes and support digital transformation efforts.
• Develops expertise in relevant areas, stays updated on industry trends, and participates in training and skill development programs.

Education & Experience Recommended:

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.

Cross-Org Skills:

• Effective Communication..
• Time management.
• Results Orientation.
• Learning Agility.
• Digital Fluency.
• English Fluency.
• Customer Centricity.