Junior Customer Service Representative with German

Position:

Junior Customer Service Representative with German

Job Description:

About the Role

We are looking for a Customer Service Representative with German to join our team in Gdańsk!

This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.

Important Information

This is a Talent Community posting and does not represent an active job vacancy. By joining our community, you are expressing interest in potential future opportunities with Arrow Electronics. Submission of your profile does not constitute an application for a specific role and does not guarantee participation in a recruitment process.

Join our Talent Community today and stay connected with future career opportunities at Arrow Electronics!

Please submit your CV in English.

What You Will Do

As a Customer Service Representative with German, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.

Your Responsibilities Will Include

• Managing the order-to-invoice process
• Communicating with customers and suppliers via email and phone
• Providing after-sales support to business customers
• Managing customer orders and maintaining order accuracy
• Monitoring and handling backlog alerts and requested backlog changes
• Supporting customer reserved inventory management
• Cooperating closely with Sales, Assets, and Logistics teams
• Driving on-time delivery performance in line with customer and company goals
• Building customer satisfaction through proactive communication and problem-solving
• Contributing to process efficiency and continuous improvement

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.

Who You Are

You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.

This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.

Skills & Experience Required

• German and English at B2 level, both written and spoken
• Strong communication and coordination skills
• Customer-oriented mindset
• Accountability and attention to detail
• Ability to work effectively as part of a team

Nice to Have

• Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role
• Good knowledge of MS Office applications
• Good knowledge of Microsoft Excel
• Polish language skills

What We Offer

• Premium Medical Care programme, including a dental package
• MyBenefit System, including a MultiSport Card and vouchers
• Career development opportunities in a rapidly growing international environment
• Dynamic and collaborative workplace with a friendly atmosphere

Who Are We?

As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.

Please submit your CV in English.

Location:

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:

Full time

Job Category:

Sales