Junior Customer Service Specialist (Thai Speaker)

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Customer Service Specialist (Thai Speaker) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Deliver high quality and consistent service to ensure customer satisfaction via phone, e-mail, or chat.
• Typical workload consists in handling incoming contacts and following up on existing ones, for an average of 40 daily cases.
• Resolve queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as needed and following up to ensure full resolution.
• Advise customers on product information like size, color, stock availability and care, as well as available promotions.
• Assist with all requests related to online orders: placement, cancellation, refunds, and exchanges, etc.
• Follow communication procedures, guidelines and policies using available templates and articles where necessary and appropriate.
• Maintaining sensitive information in compliance with local and regional law (e.g., General Data Protection Regulation (GDPR)).
• Contributing to the internal knowledge database.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Minimum 1 year of work experience in a customer-facing role, ideally in a multinational contact center doing inbound and outbound customer service.
• Experience in handling multiple communication channels at the same time (e-mail/chat OR phones/e-mail).
• Comfortable using multiple tools while assisting customers, such as: Outlook, Microsoft Teams platform, Word, basic knowledge of excel or similar systems. Experience with SAP is welcome but not mandatory.
• Knowledge of eCommerce business preferred.
• Fast learner and understanding of systems and processes.
• Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.
• Fluent in English and Thai (native or near native proficiency).

What we offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

Create a World of Wonder

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.

Recruitment Process at Swarovski
You are just a few steps away from becoming a part of our World of Wonder.
Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps.
If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too.

CV Tips to Nail Your Dream Job
The first impression matters: make your two-page CV professional and aesthetic.
Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education.
Tell us how well do you speak/write any other foreign languages.
We like to read the summaries of candidates’ profiles with goals and passions - they highlight your personality and motivation.
If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)

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