Junior Customer Success Consultant - GIS

Location: Hybrid working, with office locations in Aylesbury, Cambridge, Edinburgh or Belfast

Contract: 12-month Fixed-Term Contract

Salary: Starting from £28,500 per annum, DOE + generous annual bonus (circa 20%)

Closing date: 1st November 2026 (note, interviews may take place prior to this date)

Applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role.

About the role:

Are you passionate about GIS technology and looking for an opportunity to develop your technical knowledge and communication skills?

We're looking for a Junior Customer Success Consultant to join our Product Communications team at Esri UK on a 12-month fixed-term contract.

In this role, you'll help create and deliver engaging technical communications, supporting customers and colleagues in understanding the capabilities and benefits of ArcGIS technology.

You'll work alongside experienced technical specialists and colleagues across the business, developing your ArcGIS expertise whilst helping communicate new products, features and updates to a range of audiences.

What you'll be doing:

• Supporting the creation of technical content, including blogs, webinars, product announcements and customer communications.
• Helping plan and prepare technical presentations for conferences, customer events and webinars.
• Researching new ArcGIS products, features and updates, and sharing information with colleagues.
• Working with Marketing and technical teams to create accurate, engaging content that helps customers understand our technology.
• Supporting internal communications, including technical updates and product information resources.
• Developing your hands-on ArcGIS knowledge and understanding how our technology can solve real-world challenges.
• Supporting product positioning activities by researching and communicating information about new and existing ArcGIS products.

What we're looking for:

• Some experience using ArcGIS in an academic or professional environment.
• Good written and verbal communication skills, with an interest in explaining technical information to others.
• An enthusiasm for GIS technology and its real-world applications.
• Good organisational skills, with the ability to manage tasks and meet deadlines.
• A collaborative approach, with a willingness to learn, share knowledge and work with others.
• Good analytical and problem-solving skills.
• A proactive attitude and an interest in developing technical and presentation skills.

A degree in GIS, Geography, Computer Science or a related subject would be beneficial, although equivalent skills, technical qualifications and experience will also be considered.

Previous experience creating technical content or delivering presentations would be advantageous, but isn't essential. We're equally interested in candidates who demonstrate the potential and enthusiasm to develop these skills.

Why join Esri UK?

At Esri UK, you'll be part of a growing, ambitious company where people are encouraged to bring their ideas, develop their careers and make a real difference.

We're proud of our culture. We believe in working collaboratively, sharing knowledge and supporting each other, while giving our people the trust and flexibility to do their best work.

You'll have the opportunity to work with talented people, learn from experts in their fields and contribute to work that has a genuine impact on communities, businesses and the environment.

If you're looking for a role where you can grow, make a difference and be part of a team that cares about what it does, we'd love to hear from you.

We also offer:

• Generous annual bonus scheme (circa 20%)
• 6% company pension
• Private healthcare and Cash plan
• Monthly gym/wellbeing contribution
• Enhanced family-friendly policies
• Paid volunteering opportunities
• Cycle to Work scheme
• Flexible working and support for continual learning and development
• & more!

Who are we?

Esri UK is the country's leading geospatial technology company, helping organisations understand the relationship between people, places and data to solve real-world problems that affect communities, businesses and the environment each and every day.

Behind every map is a story. From tackling climate resilience and supporting sustainability goals to enabling digital transformation and economic growth, our technology helps organisations understand what's happening, why it's happening and what action to take next.

We're a growing, ambitious business with a strong culture, a passion for innovation and a commitment to developing our people.

How to apply:

Please apply via https://www.esriuk.com/en-gb/careers/vacancies with your CV, cover letter and salary expectations.

Esri UK is an equal opportunities employer, and we welcome applications from people of all backgrounds and experiences.