JUNIOR Customer Support Representative

About Us

We are a fast-growing DTC (Direct-to-Consumer) wellness brand known for our bold, creative-led marketing and our commitment to helping our community feel their best. We operate in a fast-paced, remote environment where clarity, autonomy, and execution are at the heart of everything we do.

The Role

We are looking for a proactive and detail-oriented JUNIOR Customer Support Coordinator to join our team full-time. This role is focused on delivering a high-quality customer experience by handling inquiries, resolving order and delivery issues, and acting as a bridge between customers, internal teams, and fulfillment partners.

This role is ideal for someone with 1–2 years of experience in customer support, customer service, or customer success, ideally within a DTC or Shopify-based e-commerce brand, who's looking to grow their career in a fast-paced, remote-first company.

Schedule Monday–Friday, 7 hours/day (8 hours including lunch break), plus Sunday, 5 hours, 40 hours/week total (EU Time Zone). Please only apply if you're comfortable working Sundays as part of your regular weekly schedule.

Responsibilities

• Manage and respond to customer inquiries via email (Gmail) and our social channels in a timely, friendly, and professional manner.
• Handle customer requests related to:
• Incorrect or updated shipping addresses
• Order changes, cancellations, and returns
• Act as a liaison between customers and logistics partners to resolve shipping, delivery, and fulfillment issues.
• Track orders and verify shipment status using Shopify, providing accurate updates to customers.
• Monitor and respond to customer messages and comments on Meta platforms (Facebook, Instagram, etc.) to maintain a positive brand presence.
• Ensure customer issues are resolved efficiently, escalating complex cases when necessary.
• Document customer interactions and recurring issues to help improve internal processes.
• Collaborate with internal teams to ensure smooth order fulfillment and consistent communication.
• Support light administrative and coordination tasks related to customer service when needed.

Requirements

• Fluent written and spoken English (mandatory).
• 1–2 years of experience in customer support, customer service, or customer success, e-commerce experience strongly preferred.
• Familiarity with Shopify, Gmail, and social media platforms.
• Strong written communication skills with a customer-first mindset.
• Highly organized, detail-oriented, and able to manage multiple conversations at once.
• Proactive problem-solver who can work independently in a remote environment.
• Comfortable working with processes, tools, and documentation.

Nice to Have

• Experience working with DTC or Shopify-based brands.
• Background in wellness, supplements, or consumer health brands.
• Experience working with fulfillment providers or logistics platforms.
• Familiarity with Meta inboxes or social media community management.
• Experience suggesting process improvements based on recurring customer issues.

What We Offer

• Salary paid in USD.
• Fully remote, full-time role.
• The opportunity to be a key part of Peachy’s customer experience and growth.
• High ownership and autonomy in your day-to-day work.
• A collaborative, fast-moving environment where your input is valued.
• A culture that values clarity, empathy, growth, and inclusivity, where you’re encouraged to bring your whole self to work.

Remote (LatAm time zones)