Customer Support Representative - 100% Remoto | Pago en USD

Customer Support Representative - Remote | USD | C1 English Required

This is a fully remote position open to candidates based in Argentina.

About Teem

Teem partners with healthcare practices across the U.S. to manage their front and back-office operations so providers can focus on delivering exceptional patient care. As a Customer Support Representative, you'll be the first point of contact for patients, handling communications, scheduling appointments, and supporting the day-to-day operations of U.S.-based medical practices.

What You'll Do

Patient Communication & Call Management

• Handle high volumes of inbound and outbound calls with professionalism and empathy
• Respond to patient inquiries via phone, email, voicemail, and social media
• Resolve patient concerns and escalate complex issues when needed
• Collaborate with U.S.-based healthcare teams to manage scheduling and inquiries

Scheduling & Coordination

• Schedule, confirm, and reschedule patient appointments using digital tools
• Monitor daily appointment flow to ensure smooth operations
• Coordinate with healthcare providers to maintain timely, organized schedules

Patient Outreach & Lead Generation

• Make outbound calls to engage potential new patients
• Follow up on marketing inquiries and campaign leads with a friendly, consultative approach

Administrative Support

• Maintain accurate digital records of patient interactions and appointments
• Assist with invoicing, insurance documentation, and CRM updates
• Support day-to-day administrative tasks as needed

What We're Looking For

• 1–2 years of experience in customer service, call center, or front desk roles
• C1-level English proficiency or above, this role requires clear, professional, and fluent communication with U.S.-based patients and healthcare providers on a daily basis
• Empathy, emotional intelligence, and a patient-focused mindset
• Comfortable managing high call volumes and multitasking in a fast-paced environment
• Proficient with CRM systems, Microsoft 365, and scheduling software
• Reliable internet connection and a quiet, professional home workspace
• Healthcare experience is a plus but not required

Compensation & Perks

• 💵 Paid in U.S. dollars
• 🏠 100% remote, work from anywhere in Argentina
• 📈 Ongoing training and professional development
• 🌎 Build real experience working with U.S. healthcare organizations

Before You Apply

This role requires C1-level English or above. You'll be speaking directly with patients and medical staff in the United States and must be able to communicate fluently, professionally, and with minimal errors, both verbally and in writing. If this is not the right fit, please review our other open positions at www.hireteem.com/careers before applying, as candidates must wait 21 days before reapplying to a different role.