Junior Data Operations Analyst - Air

What you will be doing

• Understand and process complex global air freight data to ensure accurate and timely delivery of data to our platform.
• Develop a strong understanding of our customers’ data, business requirements and use cases, working closely with Customer Success and Sales to answer data requests throughout the procurement lifecycle, including tender / RFQ, contract management, rate updates, spend analysis and budgeting.
• Build and apply your understanding of air freight operations, market dynamics and pricing, including spot and long-term markets, to interpret data, investigate unexpected patterns and structural changes, and identify potential data-quality issues.
• Use Python and Excel to process, validate and automate recurring data workflows, reducing manual work and improving scalability, reliability and data quality.
• Identify repetitive or manual processes and help develop automated solutions that allow the team to focus more on exceptions, investigations and customer needs.
• Work with customers and internal stakeholders, including Data Science, Market Analysis, Tech and Product, to understand and resolve data-quality issues and develop new data management solutions and actionable insights that improve the customer experience.

Your background and experience

• Bachelor degree in Business Administration, Economics, Mathematics, Engineering or a related field.
• Knowledge of the air freight industry is a plus, but above all we are looking for someone with a genuine interest in the market and a willingness to learn its key concepts, processes and pricing structures.
• Solid proficiency in Excel.
• Experience using Python for data processing, analysis and/or automation.
• Fluent in English, oral and written.

• A genuine customer-centric mindset, with the ability to understand the customer’s underlying need rather than simply processing what has been provided.
• Strong analytical and problem-solving skills.
• High attention to detail and the ability to recognize when data does not make sense.
• Curiosity and a willingness to investigate issues rather than accepting data at face value.
• Outstanding team player, while also fully capable of working independently.
• A continuous-improvement mindset and an interest in finding better and more scalable ways of working.

• Professional experience within air freight, freight forwarding, airlines, logistics or supply chain.
• Experience working directly with customers or other external data providers.
• Experience working with complex and unstructured datasets.
• Experience with SQL.
• Experience with Snowflake or another cloud data warehouse.
• Experience developing automated data-quality checks or recurring data-processing workflows.

What we offer

• We will help you grow your career: We help you identify areas of growth for you, whether you want to grow as a specialist in your field or eventually want to go into a leadership/management role.
• We have a transparent and open work environment where everyone is empowered to make an impact and encouraged to voice their ideas.
• You will receive an individual education budget and can educate yourself during work hours: you can spend several hours each month attending courses, reading books or getting involved in communities.
• We have flexible working hours (core time with meetings is 10:00 to 15:00, the rest is up to you), and you can work remotely for extended periods when needed.
• We value work-life balance and want to make sure you can spend quality time with your family or enjoy your hobbies when your workday is over.