(Junior) IT Help Desk Specialist (f/m/d)

Productsup is a Berlin-based company with a strong international customer base, and we’re looking to rapidly scale our reach within the digital commerce landscape. Do you have a natural and deep interest in tech and a talent for clear communication? Do you share our passion for solving complex technical problems—whether hardware or software? Join our team as an (Junior) IT Help Desk Specialist and help us build and maintain the secure, efficient internal IT ecosystem that powers our global team!

What you will be doing:

• Provide IT support for employees in both office and remote environments
• Help set up and maintain company devices across macOS and Windows, including the use of Mobile Device Management (MDM) tools
• Support employee onboarding and offboarding, including hardware provisioning and account setup
• Troubleshoot everyday hardware, software, and workplace technology issues, coordinating with colleagues when needed
• Manage and track support requests through our service management platform
• Maintain accurate IT asset records and track equipment throughout its lifecycle
• Contribute to workplace technology projects and help improve day-to-day IT processes
• Assist with day-to-day Jira administration, including user access, permissions, and updates to projects and workflows
• Create and maintain IT documentation and practical guides for employees

What you bring to the team

• Initial hands-on experience in an IT help desk, IT support, or comparable technical role, or alternatively, an academic background in IT or a related field
• A strong interest in IT support and workplace technology
• Confidence working with macOS and/or Windows, with a willingness to develop your knowledge of both
• A willingness to learn Mobile Device Management (MDM) tools; previous experience is a plus
• Familiarity with setting up computers, installing software, and troubleshooting common connectivity and account access issues
• Familiarity with Jira and Jira Service Management; experience with administration, permissions, or workflows is a plus
• A structured, solution-oriented approach to troubleshooting and an understanding of when to seek additional support
• Strong communication skills and a customer-focused mindset
• Ability to work independently while collaborating effectively within an international team
• Fluent in English and German
• Based in Berlin (willing to work on-site/hybrid according to team needs)

What we offer you

• The option to work in a hybrid way and flexibly, because we know outstanding talent knows best how and where to work - please note that this is a Berlin based role
• Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
• Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
• Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
• The opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalities
• Discounted Urban Sports membership
• Employee Assistance Program

This role's compensation corresponds to an IC1 level within our organization.

Productsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.

Please note that this recruitment process utilizes AI-assisted tools to help analyze and match applicant resumes. All screening decisions and resumes are reviewed by human recruiters, who make all hiring decisions.