Junior IT Operations Analyst

Alongside partners with organizations to drive digital transformation and build high-performing tech teams . We are looking for a IT Operations Analyst to join a project at a company specializing in the management of financial markets. Responsibilities Ensure service availability through the control, maintenance, and monitoring of production and testing environments; Monitor, analyze, and resolve operational alerts and incidents; Investigate and resolve L1 and L2 automation failures; Manage different types of tickets, including incidents, changes, and service requests; Ensure the proper escalation of major incident processes within the defined SLAs; Create and maintain operational procedures and knowledge base articles; Work according to best practices and processes based on the ITIL methodology; Collaborate with different technical teams to ensure service stability. Knowledge of Linux; Knowledge of monitoring platforms; Knowledge of Jira and ITIL methodology; Good English skills; Availability to work in a 24/7 shift schedule; Interest and motivation to grow in the operations and technology field; Analytical skills, sense of responsibility, and team spirit. Nice to Have Previous experience in operations, support, or monitoring environments; Knowledge of networking; Good communication skills in critical environments; Proactive profile with a continuous improvement mindset. Technical guidance and continuous mentorship Participation in real-world projects Collaborative environment with a focus on professional growth Opportunity for career progression Hybrid work model: Porto office (3 days per month of home office)