Junior IT Support Agent with German

Junior IT Support Agent with German

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is the leader in consulting, technology services and digital transformation. As an IT Support Agent with German, you will be responsible for assisting German-speaking customers by providing high-quality technical support and ensuring efficient problem resolution.

Project information:

• Location: Katowice, Lublin, Opole -> hybrid model of working in one the locations (2 visits in the office per week)
• Working hours: Mon-Fr -> business hours or 24/7 support
• Type of project: IT Support/Service Desk
• Type of employment: long-term contract of employment
• Languages: German & English
• Salary range: 7000 - 8000 PLN gross

Responsibilities:

• Provide daily technical support to German-speaking customers
• Respond to queries and resolve hardware, software and system issues
• Manage and track incidents through a ticketing system
• Perform troubleshooting activities and escalate complex issues when necessary
• Collaborate with international teams to ensure seamless customer service

Requirements:

• Very good knowledge of German & English (B2/C1 levels)
• Strong communication and problem-solving skills
• Previous experience in IT support or helpdesk is an advantage (but not required)

We offer:

• Full-time job agreement based on employment contract
• Private medical care
• Multisport card
• Career growth and development opportunities
• International and supportive work environment