Junior Office & Retail IT Specialist

As our Junior Office & Retail IT Specialist, you are the trusted first point of contact for IT support across our Amsterdam HQ and growing Retail store network. You will resolve everyday technical challenges independently, support store hardware, and build clear documentation to keep our teams productive.

Working closely with our IT Support, you will take true ownership of day-to-day tickets while gaining hands-on exposure to our tech stack, new store openings, and modern IT operations.

About MR MARVIS

MR MARVIS is an Amsterdam-based menswear brand, dedicated to creating the perfect shorts, trousers and tops. As a Certified B Corporation, we’re proud to be part of a community of companies working together for change, and taking part in collective action to advocate for a shared goal of a global economy that benefits people and the planet.

What started in 2016 with three founders has now grown into a team of 300+ people representing 40+ nationalities. Having established a strong online presence across Europe, we’re now growing our international retail network. Today, you’ll find us in cities such as Amsterdam, Berlin, Paris and London.

We make slow fashion, with timeless design and craftsmanship at the centre. We are dedicated to doing better every day, creating value for our team, our suppliers, our customers, and everyone who interacts with our business.

What you'll do

• First-Line Support: Act as the primary contact for office and store teams, troubleshooting laptops, monitors, Wi-Fi, printers, meeting room setups, and retail POS devices (iPads and PIN terminals).

• Access & Onboarding: Prepare and deploy devices for new hires, handle offboarding, and manage user access across Google Workspace and core operational tools following security guidelines.

• Ownership & Documentation: Maintain ticket accuracy in Linear, write clear how-to guides in Notion, and identify recurring issues to recommend practical improvements or small automations.

• Store Openings & Growth: Assist the IT Support and Head of Digital Operations with hardware setup and IT preparation for new store openings across Europe.

What you'll bring

Essential

• A minimum of 1 year of hands-on experience in IT support, gained through relevant work, internships, or technical education.

• Hands-on familiarity troubleshooting hardware (laptops, peripherals) and basic networking (Wi-Fi, printers).

• Strong communication skills in English with a clear, patient, and service-minded approach.

• Highly organized mindset with strong follow-through and attention to documentation.

• Ability to handle routine tasks independently while recognizing when to escalate complex issues to your IT Support colleagues when needed.

Nice to have

• Hands-on experience or exposure to Mobile Device Management (MDM) or Google Workspace administration.

• Prior exposure to retail technologies, including store POS hardware, iPads, or PIN terminals.

• Familiarity with Notion, Linear, Odoo, or Shopify.

• Conversational Dutch skills.

What you'll get

• 25 vacation days;

• A pension scheme, because later is also important;

• Mobility allowance in case you live outside of Amsterdam;

• All equipment needed to set you up for success;

• Daily free & fresh lunch served at the office;

• 20% discount on the entire MR MARVIS collection;

• Monthly "Wellbeing budget for Swapfiets, Treatwell, or several gyms. Want to invest your budget? You can, via Peaks!

• Free unlimited access to OpenUp (coaching/psychologists platform) as well as Meditation Moments (meditation App);

• Personal development opportunities to help you grow and excel in your role;

• Hybrid working with an inspiring office (balancing home focus time with 60% of your week spent together in person);

• Sabbatical after 5 years with us: enjoy some well-deserved rest;

• Join a B-corp and make a real impact;

• Working in a fun, international team at a fast growing scale-up;

• Amazing team events and weekly Friday drinks with your colleagues.

MR MARVIS is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS.