Junior Payments, Risk & Fraud Analyst

WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

Job Title: Junior Payments, Risk & Fraud Analyst

Location: Belgrade (Hybrid)

Company: Workanova

Department: Payments / Risk & Fraud

Employment Type: Full-time (Shift-based)

Role Overview:

We are looking to hire a Junior Payments, Risk & Fraud Analyst to join our growing team in Belgrade. This role is ideal for someone detail-oriented and analytical, with an interest in payments, fraud prevention, and risk management within the online gaming industry.

Key Responsibilities:

Process customer withdrawals accurately and in a timely manner, in line with internal policies

Perform KYC (Know Your Customer) checks, including document verification and account validation

Investigate and resolve missing or delayed transactions (both deposits and withdrawals)

Conduct risk assessments on player accounts and payment activity

Monitor accounts for potential fraud, suspicious behavior, and bonus abuse

Escalate complex or high-risk cases to senior team members when necessary

Communicate effectively with internal teams (Customer Support, VIP, Compliance, etc.)

Liaise with Payment Service Providers (PSPs) regarding transaction-related issues

Maintain accurate records of investigations, KYC checks, and actions taken

Follow internal procedures, regulatory requirements, and industry best practices

Strong attention to detail and analytical mindset

Good organizational and problem-solving skills

Ability to work in a fast-paced environment

Strong communication skills (written and verbal)

Basic understanding of payments, fraud, or risk (preferred but not mandatory)

Willingness to work in shifts, including weekends and public holidays

Working Conditions:

40 hours per week

Shift-based schedule (including weekends and public holidays)

Hybrid working model available

What We Offer:

Opportunity to grow within Payments, Risk & Fraud

Exposure to the online gaming industry

Supportive and collaborative team environment

Competitive salary

Private health care

Happy Friday