Junior Personal Shopper

Junior Personal Shopper Job Overview - The Junior Personal Shopper will be responsible for managing and developing a portfolio of newly eligible clients by delivering a high-touch, sales-driven personal shopping service. The role is accountable for building strong client relationships, providing personalised styling and product advice, and delivering consistent commercial results while ensuring an exceptional omni-channel customer experience that drives satisfaction, loyalty, and spend. What you'll be doing - • Building and growing a portfolio of engaged clients through approved customer acquisition channels • Establishing and maintaining regular, personalised engagement with assigned clients to strengthen brand loyalty and long-term relationships • Developing a strong understanding of individual client profiles, preferences, shopping behaviour, and lifestyle needs to tailor recommendations and interactions • Actively nurturing relationships to increase engagement and spend across omni-channel platforms • Delivering against individual sales targets and KPIs through proactive client engagement and structured selling techniques • Identifying and prioritising sales leads and opportunities in a timely manner • Implementing creative selling approaches and pre-sales initiatives to maximise conversion and revenue • Minimising missed sales opportunities by leveraging internal product sourcing channels and stock availability • Managing waiting lists and client communications to optimise pre-sale and high-value order opportunities • Providing personalised styling advice, product recommendations, and brand updates to support informed client purchasing decisions • Maintaining strong product, brand, and trend knowledge, with the ability to translate this into relevant and engaging client conversations • Demonstrating strong familiarity with omni-channel platforms, stock availability, and systems to respond effectively to client enquiries • Supporting clients throughout the end-to-end order journey, including order placement, monitoring, delivery coordination, and after-sales care • Identifying and escalating commercial or technical issues impacting the customer experience • Leveraging omni-channel tools and brand activations to transition digital client relationships into in-person engagement where relevant • Using client insights gathered through omni-channel interactions to deepen understanding of client style, preferences, and expectations • Supporting experiential initiatives aimed at increasing client engagement and loyalty • Sharing client insights, shopping trends, and feedback with internal stakeholders including Trade, Rewards, Buying & Merchandising, Marketing, Planning, and Digital teams • Providing accurate and timely sales and client performance reporting as required • Collaborating with Customer Care, Warehouse, Logistics, and Digital Commerce teams to ensure seamless service delivery What We’re Looking For - • Bachelor’s degree, preferably in Fashion or any related field • 1–2 years of experience in luxury retail, e-commerce, or a client-facing sales role • Digital or omni-channel exposure preferred • Strong client-facing sales capability, including needs identification, recommendation, and closing • Solid knowledge of products, brands, and trends, particularly in Womenswear or Menswear • Good understanding of online retail systems and customer experience tools • High personal drive, resilience, and commercial ambition • Strong customer-centric mindset with a proactive sales approach • Ability to operate effectively in a fast-paced, performance-driven environment • Strong communication skills with confidence engaging high-value clients • Analytical ability to identify shopping patterns and client preferences • High attention to detail and service quality What We Offer - Dynamic and collaborative workplace culture. Opportunities for professional development and career growth. Competitive salary and comprehensive employee benefits. Employee discounts and access to exclusive product promotions. Ready to make an impact in our VIC Team? Apply now! Department Personal Shopping Locations Dubai Remote status Hybrid Employment type Full-time