Junior SAP AMS Consultant

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

About the Role

We are looking for a motivated Junior SAP AMS Consultant to join our SAP Application Management Services team. In this role, you will support SAP customers with incident resolution, service requests, monitoring, testing, documentation, and continuous improvement activities. In addition to developing your SAP expertise, you will contribute to our AI-first AMS approach by identifying opportunities for automation, AI-assisted support, and improved operational efficiency. The role is suitable for a junior professional who is interested in SAP, enterprise applications, process optimization, automation, and AI-enabled service delivery.

Key Responsibilities

· Provide second-level support for assigned SAP processes, modules, or technologies.

· Analyze and resolve incidents and service requests in line with agreed SLAs.

· Perform initial root-cause analysis and escalate complex issues to senior consultants or technical teams.

· Support SAP monitoring activities, including jobs, interfaces, application logs, and recurring errors.

· Assist with testing of SAP changes, patches, transports, and minor enhancements.

· Create and maintain technical documentation, knowledge articles, procedures, and troubleshooting guides.

· Collaborate with senior consultants, architects, SDMs, and customer teams.

· Participate in problem management and continuous improvement initiatives.

· Analyze recurring tickets and manual activities to identify opportunities for automation.

· Contribute to the development of AI-assisted solutions for ticket analysis, documentation, monitoring, and knowledge management.

· Support the evaluation and documentation of potential AI and automation use cases.

· Follow established security, compliance, change management, and customer-specific processes.

· Participate in knowledge-sharing activities and continuously develop SAP and technology skills.

AI-First AMS Responsibilities

As part of the AI-first AMS approach, you will be expected to:

· Identify repetitive and manual activities that could be optimized or automated.

· Suggest practical use cases for AI-assisted support and process improvement.

· Support the adoption of approved AI and automation tools.

· Assist with the analysis of tickets, logs, documentation, and operational data.

· Contribute to the creation of reusable knowledge and automation assets.

· Validate AI-generated outputs before they are used in customer-facing or operational activities.

· Ensure that AI-supported activities comply with security, privacy, customer, and change-management requirements.

· AI tools will support the work of the consultant but will not perform autonomous production changes without appropriate human validation, testing, and approval.

Required Qualifications

· Basic knowledge of SAP systems or enterprise applications.

· Interest in SAP AMS, IT support, and business processes.

· Basic understanding of incident, service request, and change management.

· Analytical and structured approach to problem-solving.

· Interest in AI, automation, and digital technologies.

· Willingness to learn and develop SAP expertise.

· Good communication and teamwork skills.

· Ability to work in an international environment.

· Very good English language skills, both written and spoken. German language is a big advantage.

Education

· Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience

What We Offer

· Opportunity to work on international SAP AMS projects.

· Structured onboarding and mentoring from experienced SAP consultants.

· Development of expertise in SAP modules and technologies.

· Exposure to AI-first AMS, automation, and continuous improvement initiatives.

· Participation in customer projects and transformation activities.

· Support for professional development and relevant certifications.

· Collaborative and international working environment.

· Flexible hybrid working model.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!