Junior Support Analyst – Secure Network Operations Centre (SNOC)

Junior Support Analyst – Secure Network Operations Centre (SNOC) Job Title: Junior Support Analyst – Secure Network Operations Centre (SNOC) Location: PH - Fully Remote Employment Type: Full-time About The Role This entry-level role provides an excellent opportunity to begin a career within CyberOne's Secure Network Operations Centre. You will monitor customer environments, provide first-line support and develop your technical capability through structured mentoring, formal Microsoft training and real-world experience. What You’ll Do • Monitor customer infrastructure and cloud platforms. • Respond to alerts, incidents and service requests. • Perform first-line troubleshooting across Microsoft technologies. • Escalate issues with clear technical notes. • Complete daily operational health checks. • Produce knowledge articles and documentation. • Deliver excellent customer service. • Participate in shift handovers and continual improvement. • Learn new technologies through mentoring and certification. Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues. What We’re Looking For • Passion for technology and cyber security. • Good Windows and Microsoft 365 knowledge. • Basic networking understanding. • Strong customer service and communication skills. • Willingness to learn and work as part of a team. • Logical problem-solving skills. Why CyberOne CyberOne is an elite cyber defence team — CREST SOC certified, NCSC-assured incident responders and Microsoft-first across everything we do. We protect mid-market and enterprise customers who see cyber resilience as mission-critical. You’ll be joining a company that: · Treats customer defence like a real-world responsibility, not a checkbox. · Moves fast, communicates clearly and takes ownership. · Invests in people who want to grow their capabilities What’s In It for You: Flexible working hours & remote-first culture Birthday off, long-service awards Bi-annual performance awards and team off-sites Structured training, technical exposure and career pathing Let’s redefine what it means to be secure. Together. #CyberDefenders Locations Philippines Remote status Fully Remote