Junior Technical Onboarding Specialist

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚

The Opportunity

Are you tech-savvy, a natural problem-solver, and someone who enjoys working with people?

We're looking for a Junior Technical Onboarding Specialist to join our growing team and help deliver a seamless onboarding and integration experience for our clients and partners. You'll work at the intersection of technology and client experience, combining hands-on technical activities with client communication and collaboration.

This is an excellent opportunity for someone looking to develop their technical skills and build a career in cloud technologies, software integrations, and client solutions.

The Role

You'll support clients and partners throughout their technical onboarding journey, working alongside experienced colleagues to ensure successful integrations with our (Re)Activation Cloud platform.

Your key responsibilities will include:

• Client & Partner Onboarding: Assist clients and partners throughout the onboarding process, ensuring a smooth integration with our platform.

• Technical Integration & Configuration: Support the setup, configuration, testing, and troubleshooting of integrations with third-party systems.

• Client Communication: Act as a point of contact during onboarding, providing technical guidance, updates, and support.

• Technical Troubleshooting: Investigate integration issues and collaborate with internal teams and external partners to identify solutions.

• Cross-Team Collaboration: Work closely with technical, product, and commercial teams to coordinate successful implementations.

• Process Improvement: Maintain technical documentation and contribute to improving onboarding and integration processes.

What We're Looking For

We're looking for someone with technical curiosity, strong communication skills, and a proactive, problem-solving mindset.

The ideal candidate will have:

• A basic understanding of REST APIs, databases, and software integrations.

• Good analytical, troubleshooting, and problem-solving skills.

• Excellent written and verbal communication skills in English.

• Strong organisational skills, attention to detail, and a client-focused approach.

• A collaborative attitude, with the confidence to communicate with both technical and non-technical stakeholders.

• A willingness to learn new technologies, take initiative, and develop professionally.

Nice to Have

Previous knowledge or exposure to any of the following would be an advantage, but is not essential:

• REST APIs, JSON, webhooks, and tools such as Postman.

• SQL, databases, CRM platforms, and workflow automation.

• Networking concepts, FTP/SFTP, ports, and security protocols.

• Messaging technologies such as RabbitMQ or Kafka.

• Basic scripting using PowerShell, Python, or similar languages.

• Experience in technical support, software implementation, or client onboarding.

Previous experience in a similar role is not essential. We're looking for someone with the right attitude, technical aptitude, and enthusiasm to learn and grow.

If you're passionate about technology, enjoy solving problems, and want to make an impact, we'd love to hear from you!

What We Offer

• Complimentary Daily Meals: Enjoy freshly prepared breakfast and lunch at the office, Monday to Friday.

• Health and Well-being Support: Access to mental health support and a mental health allowance.

• Learning and Development: Opportunities to develop your skills and grow professionally.

• A Social Workplace: Regular team-building activities, company events and Friday socials.

• Office Perks: Complimentary coffee, tea and snacks throughout the day & a Relaxation area featuring a PlayStation and a ping pong table.

Why Join Enteractive

We believe people do their best work when they feel supported, trusted, and empowered. At Enteractive, you will find:

Work Environment & Culture

• A key technical role in a stable, established company entering an exciting scale‑up phase.

• A people‑first culture rooted in our core values: Care, Improve, Dare.

• A collaborative engineering environment where your ideas and expertise genuinely influence our technology roadmap.