Junior Technical Product Owner

Company Overview: Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia.We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Junior Product Owner

Category: Product Management / Engineering

Seniority: Junior

Location: Hybrid - Medellin

What you will be doing:

• Support the CRM delivery backlog and partner day-to-day with the CRM Product Manager.

• Assist in managing the Jira backlog: intake, refinement, prioritization, and sprint readiness.

• Help run ongoing backlog hygiene: reviews of aging tickets, de-duplication, and grouping work into themed epics.

• Participate in refinement and sprint planning sessions with the CRM team leads to ensure clear, sized, and buildable work.

• Write clear user stories, acceptance criteria, and edge cases with guidance from the Product Manager.

• Help translate direction into PRDs and specs in Confluence, using standard templates.

• Apply our Definition of Done and Launch Readiness framework, assisting with documentation and enablement content on releases.

• Support engineering teams by helping clarify scope and expected behavior, escalating questions to the Product Manager when needed.

• Develop a solid understanding of the product, integrations, and user flows to help test completed work against acceptance criteria, with guidance from the Product Manager.

• Assist in translating Customer Success, Support, and Sales feedback into backlog items.

• Complete a 90-day onboarding plan: shadow the PM in the first 30 days, learn sprint readiness by day 60, and co-run refinement sessions by day 90.

Required Skills & Experience:

• 1-2 years of experience in product ownership, business analysis, project management, or a related role (B2B SaaS experience is a plus).

• Familiarity with technology products and a strong interest in software development.

• Basic understanding of Agile/Scrum methodologies.

• Working knowledge of Jira (navigating boards, creating tickets) and Confluence for documentation.

• Basic understanding of technical concepts and the ability to follow product discussions, ask relevant questions, and contribute with guidance when needed.

• Professional written and spoken English (required).

• Willingness and ability to work collaboratively with distributed teams across time zones.

Nice to Have Skills:

• Experience with CRM platforms (Salesforce, HubSpot, or similar) or healthcare SaaS, ideally behavioral health.

• Familiarity with HIPAA and SOC 2 requirements.

• Experience with product roadmap tools.

• Familiarity with product analytics tools such as Amplitude or Pendo.

• Basic understanding of web technologies and APIs.

• Spanish proficiency.

Soft Skills:

• Ability to explain concepts simply to engineers and non-technical stakeholders alike.

• Highly collaborative approach to bridging product and engineering seamlessly.

• Analytical and detail-oriented mindset to find patterns in customer feedback and support tickets.

• Eagerness to learn and grow within a product management career path.

Why you will love Global Technology Services:

• Join a powerful tech workforce and help us change the world through technology.

• Professional development opportunities with international customers.

• Collaborative work environment.

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the technology landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and a re committed to creating an inclusive environment for all employees.