Junior Voice Account Manager

About us ✨

Qoolize is a leading provider of A2P SMS, eSIM, Global Internet Access, and Voice solutions, empowering businesses of any size, in any location, to borderless communication. People are at the heart of everything we do, which is reflected in our human resources model, recruitment processes and culture.

About the role

Location: Wherever you are 🌍

Reporting to: Voice Director

What we offer

Competitive salary package: Stay motivated with a salary that matches your skills and dedication

Work-life harmony: An annual leave allowance of 25 vacation days plus public holidays (regardless of your location), and a remote work policy, giving you the freedom to find your ideal work-life balance

Career progression: Learning and development budgets and programs that allow you to advance your skills, grow, and pursue your dream career

Culture: A dynamic work environment, and a talented and passionate team that thrives on pushing each other and celebrating successes together

What we expect from you

Embrace, and contribute to our company culture and become a core part of our team

Bring fresh perspectives and ideas to our projects and processes

Approach challenges head-on and solve problems before they arise

Communicate openly and transparently

Grow with us and help us drive innovation

Job requirements

• Fresh graduates or candidates at the beginning of their careers are welcome to apply.
• Previous experience in customer service, telesales, sales support, or a similar customer-facing role is an advantage, but not mandatory.
• Interest in telecommunications, international voice services, account management, and sales is expected.
• Strong communication and interpersonal skills, with the ability to build positive relationships with customers and business partners.
• A customer-oriented and solution-focused mindset.
• Willingness to learn about voice products, pricing, traffic management, commercial agreements, and industry dynamics.
• Proactive approach to following up on customer needs, identifying opportunities, and resolving basic issues.
• Good organizational and time-management skills, with the ability to manage multiple tasks and follow-ups.
• Ability to work collaboratively with sales, technical, finance, and operations teams.
• Strong verbal and written English communication skills are required, as the role involves communication with international stakeholders.
• Bachelor’s Degree or equivalent education is expected.

Responsibilities for this role include (but aren’t limited to)

• Lead the buying, selling, and trading of wholesale voice minutes, ensuring commercially sustainable pricing, traffic growth, and margin performance.
• Support new customer acquisition and onboarding.
• Build and maintain customer relationships.
• Follow up on customer needs, requests, and concerns.
• Identify basic upselling and cross-selling opportunities.
• Coordinate with technical, finance, and operations teams.
• Support quotations, commercial offers, and account documentation.
• Maintain accurate customer and sales records.
• Monitor account activity and contribute to customer satisfaction and retention.

Our recruitment process

Please note our recruitment process may vary depending on the role you’re applying for. While the below are our general steps, some positions may involve modified or additional stages.

Apply: Send us your application via LinkedIn or to hr@qoolize.com

Cultural Fit: Get to know our People and Culture team, discuss shared goals, learn more about our culture and vision, and find out if we’re a match

Case Study/Skill Assessment: Demonstrate your skills with a practical task. This is your opportunity to showcase your expertise!

Manager Interview: A final review with the hiring manager to ensure our expectations are aligned

Offer: We extend an offer to you and look forward to welcoming you on-board!