Key Account Manager

Key Accounts Manager (Travel & Hospitality Industry Focus) Location: Remote, with office in Beirut, Lebanon Job Summary We are looking for a highly organized and proactive Key Accounts Manager with a background in the *travel and hospitality industry* to manage and grow relationships with key clients, hotel partners, and travel suppliers. The ideal candidate combines strong account management and administrative capabilities with hands-on experience in *travel/tourism or hotel marketing and coordination*, excellent communication skills, sharp attention to detail, and the ability to manage multiple accounts and priorities efficiently. Key Responsibilities •⁠ ⁠Serve as the main point of contact for key clients, hotel partners, and travel suppliers, building and maintaining long-term relationships. •⁠ ⁠Manage day-to-day account operations and administrative tasks related to client accounts. •⁠ ⁠Follow up on pending matters with clients, suppliers, hotel/travel partners, and internal teams. •⁠ ⁠Draft, send, and respond to professional emails and correspondence, including with hotels, DMCs, airlines, and travel suppliers. •⁠ ⁠Prepare and negotiate quotations, proposals, contracts, and rate agreements, including travel packages and hotel rates. •⁠ ⁠Coordinate and support marketing campaigns and promotional activities tied to key accounts (brochures, partner promotions, joint campaigns). •⁠ ⁠Organize meetings, appointments, and account review calendars. •⁠ ⁠Maintain accurate account records, contracts, rate sheets, and supplier agreements. •⁠ ⁠Prepare performance reports, account summaries, and presentations for management and clients. •⁠ ⁠Coordinate with internal departments (sales, marketing, operations) and external partners (hotels, tour operators, travel agencies, airlines) to ensure account needs are met. •⁠ ⁠Monitor account performance, deadlines, and contract renewals, ensuring timely follow-through. •⁠ ⁠Identify upsell and cross-sell opportunities within existing accounts. •⁠ ⁠Support travel arrangements, itinerary coordination, and booking follow-ups for key clients as needed. •⁠ ⁠Resolve client issues and escalations promptly and professionally. Requirements: •⁠ ⁠Bachelor's degree in Business Administration, Tourism/Hospitality Management, Marketing, or a related field (preferred). •⁠ ⁠Minimum 3–5 years of experience in account management, business development, or client-facing roles, *with prior experience in the travel, tourism, or hotel industry* (marketing, sales, reservations, or partnerships background is a strong advantage). •⁠ ⁠Proven track record of managing and growing client or partner accounts. •⁠ ⁠Excellent written and verbal communication and negotiation skills in English (Arabic is a plus). •⁠ ⁠Strong experience in preparing quotations, proposals, contracts, and business correspondence, ideally including travel packages, hotel rates, or tour pricing. •⁠ ⁠Familiarity with hotel/travel marketing practices (promotions, partner collaborations, OTA coordination) is a plus. •⁠ ⁠Proficiency in Microsoft Office Suite, especially: - Excel (advanced level preferred) - Word - PowerPoint - Outlook •⁠ ⁠Experience using Google Workspace (Docs, Sheets, Drive, Calendar). •⁠ ⁠Strong organizational, time-management, and multitasking skills. •⁠ ⁠Ability to prioritize tasks and work independently across multiple accounts. •⁠ ⁠High level of professionalism, confidentiality, and attention to detail. •⁠ ⁠Strong follow-up, negotiation, and problem-solving skills. •⁠ ⁠Experience with CRM systems, booking/reservation platforms, or project management tools required. Preferred Skills •⁠ ⁠Ability to work under pressure and manage multiple priorities, especially during peak travel seasons. •⁠ ⁠Strong analytical, reporting, and forecasting skills. •⁠ ⁠Experience managing accounts with hotels, DMCs, airlines, or travel agencies. •⁠ ⁠Knowledge of travel arrangements, scheduling, itinerary planning, and coordination. •⁠ ⁠Familiarity with hotel operations, rate structures, or tourism marketing channels. Personal Qualities •⁠ ⁠Relationship-driven and client-focused. •⁠ ⁠Organized and detail-oriented. •⁠ ⁠Proactive and self-motivated. •⁠ ⁠Reliable and trustworthy. •⁠ ⁠Professional appearance and communication. •⁠ ⁠Positive attitude and team player. •⁠ ⁠Genuine interest in the travel and hospitality sector.