Key Accounts Manager
(Travel & Hospitality Industry Focus)
Location: Remote, with office in Beirut, Lebanon
Job Summary
We are looking for a highly organized and proactive Key Accounts Manager with a background in the *travel and hospitality industry* to manage and grow relationships with key clients, hotel partners, and travel suppliers. The ideal candidate combines strong account management and administrative capabilities with hands-on experience in *travel/tourism or hotel marketing and coordination*, excellent communication skills, sharp attention to detail, and the ability to manage multiple accounts and priorities efficiently.
Key Responsibilities
• Serve as the main point of contact for key clients, hotel partners, and travel suppliers, building and maintaining long-term relationships.
• Manage day-to-day account operations and administrative tasks related to client accounts.
• Follow up on pending matters with clients, suppliers, hotel/travel partners, and internal teams.
• Draft, send, and respond to professional emails and correspondence, including with hotels, DMCs, airlines, and travel suppliers.
• Prepare and negotiate quotations, proposals, contracts, and rate agreements, including travel packages and hotel rates.
• Coordinate and support marketing campaigns and promotional activities tied to key accounts (brochures, partner promotions, joint campaigns).
• Organize meetings, appointments, and account review calendars.
• Maintain accurate account records, contracts, rate sheets, and supplier agreements.
• Prepare performance reports, account summaries, and presentations for management and clients.
• Coordinate with internal departments (sales, marketing, operations) and external partners (hotels, tour operators, travel agencies, airlines) to ensure account needs are met.
• Monitor account performance, deadlines, and contract renewals, ensuring timely follow-through.
• Identify upsell and cross-sell opportunities within existing accounts.
• Support travel arrangements, itinerary coordination, and booking follow-ups for key clients as needed.
• Resolve client issues and escalations promptly and professionally.
Requirements:
• Bachelor's degree in Business Administration, Tourism/Hospitality Management, Marketing, or a related field (preferred).
• Minimum 3–5 years of experience in account management, business development, or client-facing roles, *with prior experience in the travel, tourism, or hotel industry* (marketing, sales, reservations, or partnerships background is a strong advantage).
• Proven track record of managing and growing client or partner accounts.
• Excellent written and verbal communication and negotiation skills in English (Arabic is a plus).
• Strong experience in preparing quotations, proposals, contracts, and business correspondence, ideally including travel packages, hotel rates, or tour pricing.
• Familiarity with hotel/travel marketing practices (promotions, partner collaborations, OTA coordination) is a plus.
• Proficiency in Microsoft Office Suite, especially:
- Excel (advanced level preferred)
- Word
- PowerPoint
- Outlook
• Experience using Google Workspace (Docs, Sheets, Drive, Calendar).
• Strong organizational, time-management, and multitasking skills.
• Ability to prioritize tasks and work independently across multiple accounts.
• High level of professionalism, confidentiality, and attention to detail.
• Strong follow-up, negotiation, and problem-solving skills.
• Experience with CRM systems, booking/reservation platforms, or project management tools required.
Preferred Skills
• Ability to work under pressure and manage multiple priorities, especially during peak travel seasons.
• Strong analytical, reporting, and forecasting skills.
• Experience managing accounts with hotels, DMCs, airlines, or travel agencies.
• Knowledge of travel arrangements, scheduling, itinerary planning, and coordination.
• Familiarity with hotel operations, rate structures, or tourism marketing channels.
Personal Qualities
• Relationship-driven and client-focused.
• Organized and detail-oriented.
• Proactive and self-motivated.
• Reliable and trustworthy.
• Professional appearance and communication.
• Positive attitude and team player.
• Genuine interest in the travel and hospitality sector.