Key Account Manager

Key Responsibilities

• Own priority manufacturer accounts that sit outside of LEEP’s country programs, and coordinate relationships with manufacturers spanning multiple programs.
• Develop and execute tailored account strategies, translating LEEP’s broader industry strategy into clear priorities, engagement plans, milestones, and actions.
• Build and manage a pipeline of new manufacturer relationships and identify opportunities to expand LEEP’s engagement across the paint industry.
• Build and maintain relationships with key manufacturers through regular outreach - including calls, email, social media, and in-person meetings in priority regions.
• Lead outreach, negotiations, and ongoing relationship management for accounts you directly own.
• Track progress across priority accounts, identify barriers and opportunities, and take action to move stalled or high-potential engagements forward.
• Learn from LEEP’s previous manufacturer engagement and use those insights to continuously improve our approach.

• Act as a strategic thought partner to Program Managers on their highest-priority manufacturer accounts.
• Maintain regular touchpoints with Program Managers to help shape account strategies, prepare for important engagements, and identify opportunities to move relationships forward.
• Provide hands-on support to unblock stalled or challenging manufacturer engagement, while keeping the Program Manager as the owner of the relationship and program.
• Bring relevant commercial and relationship-management experience to help Program Managers approach manufacturer engagement strategically and effectively.

• Improve LEEP’s approach to key-account planning, including developing practical tools, processes, and ways of working.
• Capture and share lessons from manufacturer engagement to strengthen practice across programs.
• Support Program Managers to build their key-account management skills and approaches, as appropriate.
• Take on other strategic or operational priorities as needed to support LEEP’s engagement with industry.
• Develop high-quality tailored messaging and communications to support reformulation efforts including emails, social media, one pagers, pitch decks, videos, FAQs, and call scripts.
• Participate in weekly all-hands calls, program team meetings, and 1:1s with your manager.

What We’re Looking For

• Have experience in key-account management, enterprise/technical sales, strategic account management, strategy consulting, or a similar commercial role involving complex stakeholder management and influencing decision-makers.
• Have experience winning new customers or partners, not just managing and growing existing accounts.
• Have successfully influenced customers to adopt a new product, process, or way of working where doing so involved a meaningful cost, operational, or commercial trade-off.
• Are an exceptional communicator who can quickly build rapport with senior stakeholders, develop persuasive and tailored messaging, and lead conversations and presentations that move people to action.
• Are comfortable influencing without formal authority and working as a thought partner to colleagues who retain ownership of their accounts or programs.
• Can take a broad strategy and turn it into a practical plan, setting priorities, identifying actions, and driving execution across multiple countries.
• Are proactive and tenacious when faced with obstacles, ambiguity, or stalled engagement, and are comfortable finding creative ways to move things forward.
• Have strong technical curiosity and are comfortable learning about paint, chemicals, raw materials, and manufacturing processes. Experience in these areas is a plus, but expertise is not required.
• Are highly self-directed and able to manage competing priorities and take ownership in a fast-paced, remote environment.
• Are motivated by LEEP’s mission and excited by the opportunity to use your commercial skills to drive large-scale change in the paint industry.
• Have full professional proficiency in English.
• Are willing and able to travel approximately 8–12 weeks per year to engage manufacturers and support LEEP’s programs in person.

• Having full professional proficiency in other languages, in particular: French, Arabic, Spanish, Mandarin, Hindi or Urdu
• Familiarity with lead generation, sales, outreach, or partnerships in complex industries like chemicals or pharma

Work Environment

• A chance to have a very large positive impact on the world
• 33 days of paid leave
• Generous sick leave and parental leave policies
• 4% pension contribution or equivalent
• Professional development opportunities
• Health Insurance in places where government healthcare is limited
• Annual team retreat