Key Account Manager

Key Account Manager

Netmera is a fast-growing SaaS company founded in 2014, providing omnichannel customer engagement solutions for leading companies in industries such as banking, telecom, fintech, and media.

We are looking for an experienced Key Account Manager to join our team and help strategic customers extract maximum value from the Netmera platform. The ideal candidate will be responsible for managing a portfolio of enterprise clients and driving value through renewals, upsell, and cross-sell initiatives.

Position Summary

This role will focus on owning key customer relationships, ensuring successful platform adoption, and maximizing customer lifetime value. You will collaborate with cross-functional teams to align on client goals, manage strategic accounts, and proactively identify growth opportunities.

Key Responsibilities

• Manage and grow a portfolio of key enterprise clients
• Build strong relationships with senior decision-makers and stakeholders
• Ensure high product engagement and customer satisfaction
• Own and drive renewal, upsell, and cross-sell processes
• Lead Quarterly Business Reviews (QBRs) and strategic planning sessions
• Collaborate with Sales, Product, and Customer Success teams
• Be a trusted advisor by developing deep knowledge of Netmera’s solutions and customer use cases

Ideal Candidate Profile

• Bachelor’s degree in Business, Engineering, Marketing, or a related field
• 10+ years of experience in managing key accounts in B2B SaaS, Martech, or customer engagement platforms
• Demonstrated success in customer retention, growth, and strategic account development
• Experience with clients in industries such as banking, telecom, fintech, or media
• Proven ability to identify business opportunities, manage sales cycles, and maintain client satisfaction
• Strong strategic thinking with hands-on execution capability
• Excellent communication, relationship management, and stakeholder influencing skills
• Tech-savvy and highly motivated to learn the details of the Netmera platform
• Fluent in both English and Turkish (written and verbal)
• Comfortable working in a dynamic, fast-paced, and collaborative environment
• Willingness to travel when required

Nice to Have

• Familiarity with Martech tools such as CRM, CDP, campaign automation, or customer journey platforms
• Knowledge of push, SMS, and in-app messaging use cases
• Experience in customer experience (CX), data analytics, or personalization strategies

What We Offer

• A collaborative and high-impact team culture
• Opportunity to work with top-tier customers and contribute directly to success stories
• A flexible hybrid work model
• A chance to shape the future of a leading Martech platform across the region

Apply now at: careers@netmera.com

Learn more about us: www.netmera.com