Key Account Manager (Agency)

About The Role:

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a talented Key Account Manager (Agency) to build and strengthen ARC’s strategic relationships with key travel agency customers, agency technology providers, consolidators, TMCs, OTAs, and emerging distribution partners. You will serve as a trusted, strategic advisor focused on agency settlement operations, accreditation, airline distribution technology, back-office workflows, financial processes, and data solutions. You will act as the primary liaison between agency operational leaders and ARC teams to drive operational efficiency, reduce settlement friction, improve distribution effectiveness, and maximize the value from ARC's platforms and solutions.

What You'll Get to Do:

Strategic Agency Relationship Management: Serve as the primary relationship owner for assigned travel agency, online travel agency (OTA), travel management company (TMC), consolidator, and agency technology partners. Develop and maintain executive, operational, financial, and technology relationships that strengthen ARC's strategic value and influence. Position ARC as a trusted partner that supports agency growth, operational efficiency, financial performance, and distribution transformation.

Settlement & Financial Operations Advisory: Develop a comprehensive understanding of customers settlement processes, reporting requirements, reconciliation practices, and financial workflows. Advise customers on best practices for agency reporting, cash management, risk mitigation, reconciliation, and operational compliance Identify opportunities to improve efficiency through increased utilization of ARC settlement, reporting, and financial management solutions.

Distribution & Technology Engagement: Build relationships with leaders responsible for airline distribution, New Distribution Capability (NDC) implementations, global distribution system (GDS) connectivity, booking platforms, order management systems, APIs, mid-office and back-office technologies. Partner with agencies and technology providers to support evolving distribution strategies and optimize integration with ARC products and services. Serve as a subject matter resource on industry distribution trends and their impact on agency operations.

Back-Office Operations Optimization: Engage operational leaders responsible for accounting, ticketing, quality control, reporting, debit memo processing, reconciliation, and agency workflow management. Identify operational challenges and collaborate with internal ARC stakeholders to develop solutions that improve productivity and reduce friction. Promote ARC capabilities that streamline agency operational processes and improve financial visibility.

Data & Analytics Growth: Collaborate with customer analytics, finance, supplier relations, and executive teams to identify opportunities to leverage ARC data assets. Demonstrate the value of ARC's data platforms, reporting solutions, and analytics capabilities in driving revenue growth, informing supplier negotiations, generating market intelligence, and supporting business decision-making. Identify opportunities for expanded adoption of ARC data products and emerging analytical solutions.

Strategic Planning & Industry Leadership: Develop and execute multi-year account strategies aligned with customer business objectives and ARC priorities. Monitor developments in airline distribution, travel technology, settlement processes, agency operations, and data commercialization. Provide customer insights to ARC leadership and product teams to support product innovation and market strategy.

You'll Bring These Qualifications:

• Bachelor’s degree in Business, Marketing, Aviation, or a related field; equivalent work experience considered.
• 10+ years of experience in an account management or related role
• Experience in the travel ecosystem, preferably within travel agencies, airline distribution, agency technology providers, settlement operations, financial operations, or travel technology organizations.
• Demonstrated expertise in agency settlement processes, ARC reporting, reconciliation workflows, and travel financial operations.
• Strong understanding of travel distribution technologies including GDS, NDC, APIs, order management systems, and booking platform architectures.
• Knowledge of agency back-office and mid-office platforms, accounting systems, workflow automation tools, and operational reporting environments.
• Data asset experience including ARC Data, DDS, Prism, BI solutions, and analytical platforms.
• Proven ability to engage executive, financial, operational, and technical stakeholders.
• Strong consultative selling and value-realization skills.
• Ability to identify operational inefficiencies and recommend technology-enabled solutions.
• Exceptional communication, presentation, relationship management, and strategic planning skills.
• Must be willing to travel up to 60% as needed to meet with clients, attend industry events, and represent ARC in various forums.

What We Can Offer You:

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We’ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply