Key Account Manager (Enterprise)

Key Account Manager (Enterprise) If you believe in delighting customers, have high standards, and are resourceful, we want to hear from you. You will: Own and grow a portfolio of assigned Enterprise (highest-tier) accounts, driving account expansion and long-term customer value. Build and maintain strong relationships with key stakeholders across senior leadership, operations, finance, and procurement—acting as a trusted partner to our customers. Lead the end-to-end Enterprise expansion sales process, including discovery, solution mapping, trials, pricing, negotiation, and closing. Conduct customer trials, demonstrations, and site recce engagements (where required) to validate solutions and unlock account growth opportunities. Manage objections professionally and strategically, ensuring customer concerns are addressed while protecting commercial outcomes. Create, structure, and deliver quotations and commercial proposals with accurate scope and terms. Summarise full order details clearly (services, sites, scope, timelines, billing requirements, and commercial terms) to ensure seamless internal handover and execution. Proactively manage renewals and retention by identifying churn risks early, coordinating recovery plans, and strengthening customer engagement. Collaborate cross-functionally with operations and internal stakeholders to ensure high-quality delivery and customer satisfaction. Maintain 100% CRM tracking, ensuring accurate account notes, opportunity updates, forecast health, and reporting discipline. Gather enterprise-level customer insights (needs, friction points, patterns) and contribute feedback that improves internal processes and customer experience. We’re looking for someone with: 3–6+ years of experience in B2B account management, enterprise sales, or key account growth roles. Proven track record of growing revenue within existing accounts (expansion, renewals, upsells/cross-sells). Strong stakeholder management skills, with the ability to engage senior decision makers and coordinate multiple internal/external parties. Confidence in handling commercial discussions: pricing, objections, procurement processes, and negotiation. High ownership and attention to detail—especially for quotations, order documentation, and end-to-end customer follow-through. A data-driven mindset with strong CRM hygiene and the ability to keep pipeline and forecasting accurate. Strong communication skills (written + verbal), with the ability to run structured discussions and push deals forward. Agility to thrive in a fast-paced, high-growth, and often ambiguous environment. What’s in it for you: Work with a fast growing, at the same time, lean and mean team, to make real world impact. Have a lot of ownership and drive your own results and progression. Smart people who sweat the details and push for the highest standards. Training, mentorship, buddies, in-house programs to help you grow. Other benefits include competitive compensation package and birthday leave. You should include these in your application: CV or LinkedIn profile Tell us about a time you had to work on a highly challenging task. How did you overcome it? What motivates you? What's your favourite food and where do you get it? Why? Your privacy and fairness in our recruitment process: We are committed to protecting your data, ensuring fairness, and adhering to workplace fairness principles in our recruitment process. To enhance hiring efficiency and minimize bias, we use AI-powered tools to assist with tasks such as resume screening and candidate matching. These tools are designed and deployed in compliance with the Tripartite Guidelines on Fair Employment Practices and internationally recognized AI governance frameworks. We continuously validate our systems to uphold fairness, transparency, and accountability, ensuring they do not result in unfair or discriminatory outcomes. Your personal data is handled securely and transparently, and final hiring decisions are made by our recruitment team to ensure a human-centered approach. If you have questions about how your data is processed or wish to report concerns about fairness, please contact us at [email protected]. Department Sales Locations Singapore Remote status Hybrid Employment type Full-time WHAT’S THE INTERVIEW PROCESS LIKE? The process can differ between roles, but we usually start with a quick screening call followed by in-person interviews to be sure we’re on the same page and a good fit for each other. 1. Quick 45 minute screening interview to make sure we are on the same page. Here, we try to briefly understand cultural fit, where you’re at, what you’re optimising for, strengths and weaknesses, relevant experience, etc. 2. 1–1.5 hour deeper interview with the functional lead. There may be some overlapping questions here — we don’t compare notes between interviews to keep the process independent. 3. [Only certain roles] 3–4 hour practical interview. 4. [Only certain roles] Interview with CEO/COO. 5. Reference check. If you have read this far, some useful tips: • Always follow up after each interview - tell us things you learned, what you enjoyed, why you would be a good fit, ask more questions, supplement your answers — this will go a long way! • This is a basic detail but people fail at it and we are the kind of company that likes helping you out — reply all in your emails. Make sure everyone that needs to be in the loop (especially your champions in this case!) are to/cc-ed in each thread. • “Any questions for me?” → The right answer is always yes. And belt out the 3 questions you prepared for this interview. Some good questions: “How did I do in this interview? Please give me brutal feedback.”, “Pre-mortem: If I joined Grain and I was no longer with you all in 6-12 months. Why?”, “What do you think are the most important traits for this job?” • Pro tip for sales interviews: Sales is more about asking questions, instead of talking. Learn this in 1:38 minutes here .