Key Account Manager Houston

Key Account Manager

You want to contribute to a collective adventure, undertake, test, learn, develop and challenge yourself? We have (more
than) a job for you!

At NAOS, we are committed people, who think and act differently.
We are a company useful to the world. Everyday, we strive to love, understand and care for the living. Our brands,
BIODERMA, INSTITUT ESTHEDERM and ETAT PUR are rooted in a unique approach : Ecobiology. This is how we
make breakthrough and useful innovations.

With a presence in over 100 countries and a community of 3,400 NAOSians, we have opted for a single design and
manufacturing site, NAOS Les Laboratoires, in Aix-en-Provence (France), to control the quality and unique design of
our products.

WHO WE LOOK FOR

The role of Key Account Manager – U.S. is to drive the commercial strategy, growth and profitability of key U.S. retail accounts across our brands.

Based either in our Houston office, this role will own the full commercial performance of assigned accounts across in-store, e-commerce and app channels, from strategic planning and customer negotiations to forecasting, profitability management and operational execution.

The Key Account Manager will work closely with Marketing, Digital, Finance, Demand Planning and Supply Chain teams to maximize sales, strengthen customer partnerships and ensure operational excellence across the U.S. market.

With

• 5–8 years of experience in Key Account Management, Sales or Customer Development within the U.S. CPG, beauty, skincare or retail industry.
• Strong knowledge and demonstrated experience working with U.S. retailers and the U.S. retail environment.
• Proven success managing strategic retail accounts across both brick-and-mortar and digital platforms. Working experience with Ulta, Target and Walmart preferred.
• Strong experience in sales forecasting, P&L management, trade budget ownership and financial analysis.
• Experience coordinating or managing 3PL operations and retail supply chain execution.
• Strong analytical skills with the ability to translate data into clear business recommendations.
• Proficiency in Excel and POS/customer data platforms. Experience with syndicated data platforms is strongly preferred. Working knowledge of Target and Ulta retailer portals is an asset.
• Strong commercial mindset with excellent communication, negotiation and relationship-building skills.
• Demonstrated ability to manage multiple priorities and operate effectively in a fast-paced, cross-functional environment.
• Strong ownership, autonomy and results orientation.
• Experience within beauty, skincare, dermocosmetics or consumer healthcare is strongly preferred.
• Fluent in English, French is an asset
• Availability to travel freely in US and Canada and up to 15% of your time.

WHAT YOU WILL BRING

Account Strategy & Business Development

• Own the day-to-day commercial management of assigned U.S. retail accounts across in-store, .com and app channels.
• Develop strong, strategic relationships with key customer stakeholders and act as the primary commercial point of contact.
• Build and execute annual Joint Business Plans (JBP) aligned with NAOS brand strategies, customer priorities and financial objectives.
• Identify opportunities to accelerate distribution, sell-through, market share and account profitability.
• Lead customer negotiations related to assortment, launches, promotions, commercial terms and business development opportunities.

Sales, Forecasting & Financial Management

• Own sales forecasting, annual planning and ongoing business projections for assigned accounts.
• Deliver agreed revenue, growth and margin targets.
• Manage full account-level P&Ls, including sales, margins, deductions and trade investments.
• Own and optimize trade budgets, ensuring investments are aligned with commercial priorities and deliver measurable ROI.
• Monitor account performance and proactively identify risks and opportunities against forecast and budget.

Retail Execution & Performance

• Lead the execution of new product launches, promotional plans and retail activations across customer channels.
• Partner with Marketing and Digital teams to optimize retail media, digital activation and PDP content.
• Monitor retail fundamentals including distribution, assortment, pricing, promotional effectiveness, inventory and in-stock performance.
• Analyze POS and market data to identify trends and translate insights into commercial actions.
• Prepare regular business reviews, performance analyses and recommendations for both customers and internal stakeholders.

Operations & Supply Chain

• Partner closely with Demand Planning, Supply Chain and customer operations teams to ensure accurate forecasts, inventory availability and strong service levels.
• Monitor inventory, replenishment and in-stock performance and proactively address operational challenges.
• Coordinate cross-functional actions to improve supply chain efficiency and customer service.

Cross-Functional Leadership

• Partner closely with Marketing, Digital, Finance, Supply Chain and Demand Planning teams to ensure strong execution of customer plans.
• Translate customer and market insights into actionable recommendations for internal teams.
• Ensure alignment between account priorities, brand strategies and overall NAOS North America business objectives.
• Act as a strong connector between the U.S. commercial organization and North American teams based in Montreal.

WHAT WE OFFER
A strong team spirit
Full onboarding with product training
Remote working 1 day per week
unlimited sick days
Health insurance
(…)

Join us !

Naos