Key Account Manager- Industrial

The Vacancy Role Summary: The Key Account Manager (KAM) – Commercial & Industrial will drive growth of Megger's C&I portfolio across North America by hunting, developing, and managing relationships with industrial end-users and OEMs. The ideal candidate pairs strong new-business development with proactive account & relationship management skills, combined with a sense of urgency. Industrial sales experience and existing connections are strongly preferred though a proven sales hunter from an adjacent industry will also be considered. Main Responsibilities New Customer Development & Client Relationship Management Proactively prospect and hunt for new business across target industrial accounts, building a strong and sustainable pipeline Directly manage high-value and strategic territorial accounts, ensuring consistent engagement and satisfaction Build relationships with key customer stakeholders at all levels to convert prospects into long-term partnerships Strategic Planning & Revenue Growth Develop account and territory plans aligned with customer initiatives and company objectives, identifying opportunities for new business, growth, and expansion Present new products and services for upselling and cross-selling to drive revenue growth within each account Research and pursue partnerships and strategic alliances to increase Megger's visibility and viability, both internally and within target accounts Customer Engagement & Problem Solving Represent the full company portfolio to all commercial & industrial customers, identifying applications and opportunities for positioning Megger solutions Address customer issues promptly and effectively to protect and strengthen business relationships Collaboration & Cross-Functional Alignment Partner with Regional Business Unit (RBU) Leads, Product Specialists, and internal stakeholders to deliver integrated customer solutions Provide market feedback and customer insights to inform business unit strategy and product development Sales Performance & Reporting Use CRM to track key performance indicators, including customer visits, calls, emails, opportunities, lead management, and account planning/management Maintain an accurate sales pipeline for forecasting and provide monthly reporting on key account activity and client satisfaction Identify risks and opportunities within accounts and implement corrective actions as needed Other Duties as Required Experience, Skills & Knowledge required to be successful in role Technical Skills/Knowledge/Qualifications Soft Skills BA/BS Graduate - Engineering or Business preferred 3-5 years’ proven sales experience Demonstrated experience of penetrating and growing accounts from entry level to executive level Technical aptitude and confidence in learning technical equipment Strong Communication skills for complex products & processes Demonstrated experience and knowledge of test instruments/applications used in the electric power industry a plus Proficiency with a CRM platform, Excel, Word, and Outlook er industry Sense of Urgency – Requires rapid response with attention to detail at all times Customer Centric Mindset – customer first while balancing company requirements Negotiation – maximizing profitability while exceeding customer expectations Customer Relationship Management – building trust and long-term partners and addressing challenges or concerns as they arise Problem Solving & Adaptability – resolving scheduling conflicts, equipment shortages, and last-minute customer needs Cross Functional Collaboration - working with sales, operations, application engineering, repair, and finance Self-Reliance & work Under Pressure – Ability to make decisions in the best interest of the company while ensuring customer expectations are met Well organized, ability to multiplex effectively across a variety of tasks/responsibilities