Key Account Manager, Sigma

A bit about us

With 3,400+ team members globally, we focus on premium, science‑backed nutrition across Baby, Adult, and Pet categories, spanning seven international brands.

We’re a passionate, collaborative team working in a fast‑paced and dynamic environment, inspired by #PurposeLedCareers and focused on making a positive impact worldwide.

We’re committed to our customers, community, and environment, and to creating an inclusive workplace where everyone feels valued and empowered. Our total rewards include additional leave, bonuses, wellness and health benefits, hybrid working, as well as social activities.

What this means for you

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Your role within the team

The Key Account Manager is a critical role within the H&H business and is responsible for managing two key accounts being Amcal and Discount Drug Store (DDS). They will own the relationship with these buyers and collaborate supply team in our biggest customer Sigma to achieve executional, financial and operational targets. This role will also support the entire team with full ownership of Blueshift so this person will need a keen eye for detail and strong financial literacy.

Key responsibilities include:

• Develop and implement joint business plans with the National Sales Manager

• Manage retail promotional programs that maximise sales volume and profitability

• Manage and evaluate co-op investment to deliver the best possible return for both H&H and the customer

• Drive our overall strategy and the Amcal/DDS strategy through strong relationships with Marketing

• Work closely with Logistics and Finance to service retail accounts smoothly, leading order and inventory processes and owning financial reconciliation of claims and credits for Sigma

• Full ownership of forecast across all categories

Desired Skills & Experience

We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results.

To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:

• 2-4 years’ experience in business development management, account and relationship management, customer-facing roles or category management

• Understanding of category data analysis tools and techniques (Blueshift, IRI, shopper data, Quantium etc.)

• Advanced data analysis skills, including VLOOKUP

• Understanding of P&L statements, pricing strategies and budgeting to manage accounts profitably

• Understanding of the products, including technical specifications and benefits, to communicate their value to customers

• Pharmacy or Grocery account management experience highly desirable

• Strong verbal and written communication skills to present proposals, reports and updates effectively

• Strong project management and administration skills, including PO raising

• Partnered with key stakeholders across multiple work areas to achieve business goals

• Relevant tertiary qualification (Marketing, Commerce, Business) is desirable

• Familiarity with the industry, including market trends, competitors and customer needs, and exposure to negotiating contracts and agreements focused on mutually beneficial outcomes is desirable

H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.