Key Account Manager, Sport UK

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

You will be part of the Accor Global Sales Sports team, a great team of dynamic, passionate, and enthusiastic individuals that work in managing and developing a designated Strategic and Key account portfolio of Sport clients based mainly in the UK and across Europe. Driving the business into our global network of hotels across the regions and the brands with an emphasis on the PME portfolio. Achieving team and individual targets as set annually. Following the strategy as defined annually for the global sales division.

What we are looking for:

• Role will require someone who can take a proactive approach with strong account management experiences and ability to build relationships and multitask
• Proactive consultative selling approach
• Ability to present confidently internally and externally at senior board level.
• Strong organisation experience
• Attend Exhibitions, international fam trips and client face to face meetings
• Robust negotiation and problem-solving skills.
• Involvement in external/ internal commercial & contractual negotiations.
• The role requires some travel regionally and abroad.

Responsibilities:

Account Management:

• Develop and animate a portfolio of Strategic & Key accounts through targeted face-to-face, hybrid meetings & telesales activities. Accounts to be mainly across UK with identified Sport business Globally.
• Build account plans utilizing Accor tools such as Anais effectively and efficiently according to targets given by department head. Work closely with Groups Desk
• Arranging & managing business reviews with key partners throughout the year.
• Build and animate its network of influence with prescribers, influencers and key decision-makers
• Identifying, researching and qualifying new business opportunities through market analysis, networking and outreach strategies.
• Managing complex issues with key stakeholders
• Working with department head to ensure the strategy of division is followed
• Project management – topics to be defined – to deliver commercial actions to help drive business e.g.: Relook at centralized groups approach for Sport & focused T&C for this business
• Develop in-depth knowledge of accounts and their distribution channels
• Increase market share for Accor hotels
• Implement Customer Loyalty levers
• Support the Sport RFP treatment alongside the Group desk team

Sales Actions:

• Organize & attend a variety of activities to support growth of business across trade shows, events, exhibitions, sales missions within own region
• Ensure ROI is managed and maintained across all actions
• Develop strong knowledge of regional and global hotel portfolio to become an ambassador for the brands, hotels & destinations
• Arrange presentations to hotels & clients on key topics, new openings and products
• To offer a consultative sales approach to both clients & hotels
• Support on the roll out of new products and tools such as Loyalty programs & CSR, new systems such as MEET and ensuring fully efficiency in delivering such services
• Drive preferred partnerships and manage solicitation of the Sport programme.
• Cross Segment:
• Work with other teams, hubs and hotels as deemed necessary to help drive more sport business into regions and globally
• Team Responsibility:
• Always working alongside all colleagues in a professional manner, supporting and coordinate on projects that as set by Head of Department
• Ensure strong knowledge of tools & programs used to drive M&E business
• Mentor and support within the M&E and Sport team
• Support in the evolution of the transformation of our digitalized services being provided to the groups markets
• Constant monitoring of industry trends
• Reporting:
• Track, analyse and report all business from portfolio and take ownership of market segment to produce reports and presentations as deemed necessary
• Take ownership of market segment to produce reports and presentations as deemed necessary

Qualifications and Competencies:

• 3 years M&E/Sport Account management
• Hotel/ M&E and Sport sales Industry background
• Understanding of own marketplace
• Good understanding of the Sport market – with focus on European trends
• Strong established working relationship with the key Strategic Sport partners Globally.
• Strategic & Key Account Management
• Result Oriented / Performance
• Proactivity/Analysis/Conceptualization/Strategy
• Persuasion
• Sense of Relationship
• Customer Focus

What’s in there for you?

• Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
• Package of benefits and perks of working for Accor
• Work in a multi-national team
• Hybrid way of working
• Talent development opportunities
• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in- and outside of the region or globally
• Various ESG activities & initiatives