KEY ACCOUNT MANAGER – STRATEGIC RETAIL ACCOUNTS (SPAIN)

ABOUT MARKET PAY

Founded in 2016, Market Pay is a French fintech specialising in omnichannel and international payment solutions.

We support retailers and e-merchants with a wide range of payment solutions, covering in-store, online and mobile payments.

Through our expertise in payment acceptance, acquiring, prepaid and gift cards, we help merchants improve their payment experience and develop their business.

Following several international acquisitions, Market Pay now brings together more than 350 employees across France and Europe.

As part of our development in Spain, we are looking for a Key Account Manager to manage and develop relationships with major retail groups, including Carrefour, DIA and other strategic merchants.

YOUR ROLE

You will be responsible for managing and developing a portfolio of major retail accounts in Spain.

Your main objective will be to maintain existing business, develop new revenue opportunities and strengthen Market Pay's position with its strategic clients.

You will work closely with your customers to understand their needs, identify opportunities and negotiate new business. You will also coordinate internal teams to ensure that commercial agreements are properly implemented and generate the expected revenue.

You will report to the Business Unit Director and work with teams across Sales, Product, Operations and Finance.

YOUR MAIN RESPONSIBILITIES

1. Manage and develop strategic accounts

Manage the relationship with major Spanish retail groups, including Carrefour, DIA and other key merchants.

Build and implement account development plans.

Develop relationships with key decision-makers across Procurement, Finance, IT, Digital and Store Operations.

Maintain existing business and anticipate contract renewals.

Identify opportunities to develop Market Pay's activities within each account: new stores, new formats, additional services and cross-selling.

Prepare commercial proposals and lead negotiations, including pricing and contractual terms.

Monitor the sales pipeline and provide regular revenue forecasts.

2. Develop business and revenue

Identify new opportunities within existing accounts and develop new business relationships.

Expand Market Pay's presence across different entities and business units.

Monitor transaction volumes, revenue and account performance.

Ensure that signed agreements translate into actual business and revenue.

3. Coordinate deployments

Follow up on the implementation of new commercial agreements.

Work closely with Project Managers, Product, Operations and implementation partners.

Monitor deployment progress, key milestones and store openings.

Identify potential issues and coordinate the necessary actions to resolve them.

Ensure that projects are delivered according to agreed commitments and timelines.

4. Manage client relationships

Organise and lead regular business reviews and steering committees.

Maintain strong relationships with operational teams and senior management.

Handle client requests and escalations, ensuring appropriate follow-up.

Monitor client satisfaction and identify areas for improvement.

5. Work with internal teams

Share customer needs and feedback with Product and Operations teams.

Coordinate internal stakeholders to respond to customer requirements.

Work closely with Finance, Legal, Support and Project Management.

Share information and best practices with Market Pay teams across Europe.

HOW WILL SUCCESS BE MEASURED?

Growth in revenue across your portfolio.

Retention and renewal of existing contracts.

New business generated through additional stores, services and payment solutions.

Successful implementation of new projects and commercial agreements.

Quality of relationships and customer satisfaction.

YOUR PROFILE

Experience & Skills

At least 10 years of experience in Key Account Management or Enterprise Sales.

Proven experience managing major retail or enterprise accounts.

Good knowledge of the Spanish retail market and its key players.

Experience dealing with large organisations and complex procurement processes.

Good understanding of the payments industry, particularly retail payments, acquiring and payment acceptance.

Experience negotiating commercial agreements and managing multiple stakeholders.

Ability to analyse business performance, monitor KPIs and manage a sales pipeline.

Education & Languages

Master's degree in Business, Engineering or equivalent professional experience.

Native Spanish and fluent English, both written and spoken.

French would be an advantage.

Personal Qualities

Strong commercial and negotiation skills.

Excellent relationship-building and communication skills.

Autonomous, organised and results-oriented.

Comfortable working with senior stakeholders.

Able to manage several projects and priorities simultaneously.

Location: Spain, with regular travel to meet clients.

WHY JOIN MARKET PAY?

International environment: Work with colleagues and teams across several European countries.

Growing company: Be part of an expanding fintech with more than 350 employees.

Real responsibilities: Manage strategic accounts and contribute directly to Market Pay's development in Spain.

Employee well-being: Market Pay is certified Happy@Work and Tech@Work.

Responsible company: We have been awarded the EcoVadis Silver Medal for our ESG commitments.

OUR RECRUITMENT PROCESS

1. HR screening (45 minutes) with our HR team.

2. Business case (60 minutes) with Guillaume, Director Sales Operations & Marketing, and Amine.

3. Interview (45 minutes) with Ladislao, Country Manager Spain.

DIVERSITY & INCLUSION

Market Pay is committed to providing an inclusive working environment where everyone has the opportunity to contribute, develop and succeed.

Interested in joining us? We would be happy to hear from you!