Key Accounts Executive - Customer Happiness

Job Description This is a remote position. Job Description We are hiring for a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.) Key Responsibility Area Responsible for deriving happiness during the client life cycle Handling client activation and ensuring smooth activation Maintaining the CSAT upto the company benchmark Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc Building and maintaining the strong relationship with the clients Coordinating with the other departments for smooth functioning of the daily operations Maintaining the retention rate of the existing clients as per the company benchmark Provide MyOperator product training to the the existing clients Providing on call/mail support to the existing clients Sharing weekly and monthly reports with the reporting manager Doing timely profiling of the clients Requirements 1-2 years of experience in communications, marketing, sales, account management, or customer success Strong verbal and written communication, strategic planning, and project management skills Analytical and process-oriented mindset Comfortable working across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities Excellent knowledge of MS Office Hands-on experience with CRM software is a plus Self-motivated with a results-driven approach Aptitude in delivering attractive presentations Benefits 100% Remote Working Flexible Working Hours