Knowledge Manager

Who we are By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud. This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life. What you'll be doing Playing a vital role in managing knowledge assets related to service infrastructure, IT systems, cloud transition, and data exchange platforms. Overseeing documentation of transitions, capturing lessons learned, and ensuring knowledge assets are well-organized and easily accessible. Promoting collaboration and continuous learning through knowledge-sharing processes and tools. Gathering feedback, identifying knowledge gaps, updating existing materials, and managing the retirement process for outdated information. Developing KPIs, assessing knowledge management practices, and reporting outcomes to stakeholders. Fostering a culture of innovation by implementing best practices and aligning knowledge management with organizational strategies. Managing and maintaining IT infrastructure to ensure high availability, scalability, and security. Leading cloud migration initiatives, developing adoption strategies, and ensuring compliance with EU regulations and standards. Overseeing development, deployment, and integration of IT systems while monitoring performance and implementing improvements. Managing secure data sharing platforms, ensuring integrity and confidentiality while enforcing data governance policies. Establishing cybersecurity protocols, conducting security assessments, responding to incidents, and ensuring robust security practices within knowledge management. What You'll Bring Along Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. Minimum 5-10 years of experience in IT service management, cloud computing, and cybersecurity, with a proven track record in knowledge management and digital transformation projects. Strong understanding of IT infrastructure, cloud technologies, and cybersecurity principles. Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities effectively. Proficiency in knowledge management tools and platforms. Certifications – ITIL, CISSP, or other relevant certifications are highly desirable. Excellent command of both spoken and written English while knowledge of other EU languages is considered an asset. Document What’s in it for you ✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor ✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities ✔ Early bird or night owl? Our projects have different working hours to suit your needs ✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms ✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you ✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School ✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families ✔ NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link! What’s in it for you New beginnings can be a challenge. We promise a smooth integration and a supportive mentor Pick your working style: choose from Remote, Hybrid or Office work opportunities Early bird or night owl? Our projects have different working hours to suit your needs Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families Make this the place you grow Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic. Document Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us. #LI-AR2