Korean Medical Interpreter (Full Time)

Company Description Grupo Noa International is a premier virtual call center serving the international direct response industry. The company operates multilingual customer service operations in over 29 countries, supporting languages such as English, Spanish, French, Portuguese, German, Mandarin, Korean, and many others. Grupo Noa International specializes in inbound customer service, outbound lead generation, and upselling on service calls. As a fully virtual organization, the company focuses on delivering high-quality, language-specific support to diverse clients worldwide. Team members collaborate remotely to provide professional, culturally aware customer interactions.

Role Description This full-time remote Korean Medical Interpreter role is responsible for providing accurate and professional interpretation between Korean and English in a medical context. Day-to-day tasks include interpreting live calls and virtual consultations, ensuring that patients, medical staff, and other stakeholders clearly understand diagnoses, treatment plans, and instructions. The interpreter will carefully convey medical information, maintaining meaning, tone, and intent while adhering to confidentiality and privacy regulations. The role also involves clarifying medical terminology when needed, documenting key information when required, and following established protocols and guidelines. Collaboration with supervisors and quality assurance teams to maintain high standards of service and continuous improvement is expected.

Qualifications

• Strong skills in Medical Interpretation and Medical Terminology, with the ability to communicate complex clinical information clearly and accurately.
• Proficiency in Interpreting and Simultaneous Interpretation, particularly in fast-paced medical and customer service environments.
• Translation skills for supporting written communication when needed, including medical forms, instructions, and patient information.
• Native or near-native fluency in Korean and excellent command of English, both spoken and written.
• Previous experience as a medical interpreter, preferably in telehealth, hospital, clinic, or call center settings.
• Knowledge of patient confidentiality requirements and familiarity with healthcare privacy regulations.
• Strong listening skills, emotional composure, and cultural sensitivity when handling sensitive medical conversations.
• Reliable remote work setup, including stable internet connection, quiet environment, and ability to work scheduled full-time shifts.
• Relevant certification or training in medical interpreting or healthcare communication is highly beneficial.