Korean Speakers

Job Opening: Customer Service - (Korean Speaker)

Location: Work from Home

Work Setup: Onsite

Employment Type: Full-Time

Language Requirement: Korean (TOPIK 5 or 6) + Proficient English

About the Role

Roles & Responsibilities

–JOB DESCRIPTION:

DUTIES & RESPONSIBILITIES:

• To assist the candidate with all aspects of the testing process from registration to test delivery.

• To interface between candidates, clients and test sites in a professional and efficient manner.

• Achieve and maintain all key quality and productivity metrics

• Escalate unresolved candidate grievances to designated departments for further investigation.

• To respond to incoming chats/emails/calls within a specified timeframe according to company

guidelines.

• To ensure excellent reliability with minimal unplanned absences as per company guidelines.

• To attend required training to continually learn knowledge of practices, procedures, policies and

clients.

• To communicate and participate in team meetings, in order to share best practice and flag issue

to the Team Manager.

• To meet agreed objectives enabling the corporate objectives to be achieved.

• Continuously identify work process improvements and communicate to Team Manager and (or)

Management Team.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s

Degree or equivalent.

• Experience in Customer Service environment.

• Excellent written and spoken in English.

• Excellent written and spoken in Korea.

• Ability to empathize and remain professional during all interactions.

• Applicants should be willing to work on rotational shift, which covers both weekends and public

holidays and night shift.

How to A

Send your resume to rashika@devloit.com