Customer Service Specialist Korean Speaker

• This is a full-time position.
• Salary MYR 5K – 6K (based on experience and skills)
• Language Allowance MYR 1000
• Follow Korea Public Holidays.
• Working Shift: Mon to Fri (8am to 5pm) -
• This is a remote role - WFH allowance MYR150 monthly
• Excellent English & Korean (Speaking & Writing) Topik level 5 and above
• Experience in Customer Service environment.
• Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) bachelor’s degree or equivalent

Job Title : Customer Service Representative (Korean Speaker)

Department : Global Candidate Services

DUTIES & RESPONSIBILITIES:

• To assist the candidate with all aspects of the testing process from registration to test delivery.

• To interface between candidates, clients and test sites in a professional and efficient manner.

• Achieve and maintain all key quality and productivity metrics

• Escalate unresolved candidate grievances to designated departments for further investigation.

• To respond to incoming chats/emails/calls within a specified timeframe according to company

guidelines.

• To ensure excellent reliability with minimal unplanned absences as per company guidelines.

• To attend required training to continually learn knowledge of practices, procedures, policies and

clients.

• To communicate and participate in team meetings, in order to share best practice and flag issue

to the Team Manager.

• To meet agreed objectives enabling the corporate objectives to be achieved.

• Continuously identify work process improvements and communicate to Team Manager and (or)

Management Team.