KYC Analyst

Company Description

HODLER Group operates in the digital asset space, building and supporting platforms that make crypto trading accessible, secure, and user-friendly for a global audience. Our teams are technology-driven and value problem-solving, customer-centric thinking, and continuous improvement.

Role Description

The KYC Analyst is a full-time, hybrid role based in Athens, with the flexibility to work from home part of the time. This role reports to the Compliance Officer and provides day-to-day operational support to the onboarding and monitoring process.

The analyst is responsible for reviewing customer documentation, verifying identities, clearing screening hits, and working through monitoring queues. Where something doesn't add up, the analyst gathers the relevant information, documents it clearly, and escalates to the Compliance Officer for a decision. Daily tasks include processing onboarding cases within agreed turnaround times, requesting further documents from users, keeping case records accurate, and coordinating with Customer Support on account queries. The role suits someone methodical who enjoys getting through volume without letting detail slip.

Key Responsibilities

- Review customer onboarding applications: verify identity documents, proof of address, and supporting information

- Carry out enhanced checks on higher-risk cases, including source of funds requests, and prepare the file for the Compliance Officer to review

- Clear sanctions, PEP, and adverse media screening hits, discounting false positives and escalating genuine matches

- Work through transaction monitoring alerts, gathering context and documenting findings

- Use blockchain analytics tools to check wallet exposure and flag anything connected to high-risk sources

- Escalate unusual or suspicious activity to the Compliance Officer with a clear written summary

- Complete periodic reviews and keep customer records current

- Request additional documentation from users and follow up until cases are resolved

- Support Travel Rule checks on inbound and outbound transfers

- Keep case notes, evidence, and audit trails accurate and complete

- Coordinate with Customer Support on onboarding queries, delays, and account restrictions

- Help keep internal checklists and process notes up to date

- Provide feedback on recurring false positives and process bottlenecks

Requirements

- 1–2 years in KYC, onboarding, back-office operations, or a similar review-based role – strong candidates from banking, EMI, payments, or fintech are welcome

- Fluent in English – clear written communication, with the ability to summarise a case in plain language

- Methodical and organised, able to work through case volumes and meet turnaround targets

- Comfortable following defined procedures and knowing when to ask or escalate

- Discreet and professional when handling sensitive customer data

- Immediate availability preferred

Nice to Have

- Exposure to sanctions, PEP, or adverse media screening tools

- Familiarity with blockchain analytics tools such as Chainalysis, Elliptic, TRM Labs, or Crystal

- General awareness of AML basics and the FATF risk-based approach – full training is provided

- Understanding of crypto, blockchain, and digital asset trading

- Experience with case management or KYC platforms

- Additional languages are a plus, but not required

What We Offer

- Competitive Salary: €25,000–€35,000 gross, based on experience and qualifications

- Generous Leave Policy: Extra annual leave to support a healthy work–life balance

- Flexible Work Setup: Hybrid role with flexible hours

- Thrilling Industry Exposure: Be part of the fast-growing cryptocurrency sector

- Top-Quality Equipment: Access to modern tools and technology