KYC & Fraud Prevention Agent

• Conduct KYC checks and verify player identities in line with regulatory and internal compliance standards.
  
• Monitor transactions and player activity to identify suspicious behavior or potential fraud.
  
• Review flagged accounts, investigate issues, and escalate cases when needed.
  
• Support the onboarding process by ensuring all required documents and data are accurately collected and validated.
  
• Work closely with Customer Support and Risk teams to resolve cases efficiently.
  
• Maintain clear and accurate documentation of all verification and fraud-related actions.
  
• Stay updated on relevant AML and fraud prevention regulations and best practices.
  

Requirements

• Experience in iGaming customer support with exposure to KYC and/or fraud-related tasks.
  
• Basic knowledge of AML regulations, KYC procedures, and fraud detection principles.
  
• Strong analytical skills and attention to detail.
  
• Professional English communication skills (written and verbal).
  
• Ability to handle sensitive data discreetly and securely.
  
• Comfortable working both independently and collaboratively in a fast-paced environment.
  
• Rotating shifts.
  

Benefits

• A hybrid working model (part remote, part office-based).
  
• Full training provided in order to deepen your KYC and fraud prevention skills.
  
• A supportive, international team and a positive work culture.
  
• Career growth potential within a dynamic iGaming company.