KYC Operations Manager

At Euronet , we don't just build payment solutions — we shape the future of how the world moves money as a global leader in payments processing and cross-border transactions. From mobile wallets and card issuing to real-time payment platforms, our products drive digital transformation in 160+ countries. We're looking for an experienced and people-focused KYC Operations Manager to lead our KYC Operations team. In this role, you'll oversee customer onboarding and due diligence activities across multiple jurisdictions, ensuring compliance with regulatory requirements while driving operational excellence, team performance, and continuous improvement. Your Life @Euronet As a #Euronetter, you'll be part of a truly human-centered culture built on trust, respect, and cooperation. Your contributions will be recognized, and your growth supported through meaningful career development opportunities. Perks & Benefits That Matter Private health insurance Employee Stock Purchase Plan Hybrid working model Career development opportunities Employee referral bonus, wellbeing programs & volunteering activities Top-of-the-line tools and equipment Opportunity to work in a dynamic, stable, and international environment How You'll Make an Impact Lead and support a team responsible for customer onboarding, KYC reviews, and ongoing due diligence activities Oversee the end-to-end KYC process, ensuring quality, accuracy, and timely delivery Act as the first point of escalation for complex or high-risk customer cases Monitor team performance and drive the achievement of operational KPIs Collaborate with Compliance, Risk, Operations, and other stakeholders to resolve onboarding matters and improve processes Coach, mentor, and develop team members to ensure consistent application of KYC standards Maintain and enhance internal procedures, controls, and operational documentation Prepare reports and provide insights to management on team performance and operational trends What Makes You a Great Fit 5+ years of experience in KYC, AML, Compliance, Financial Crime, or a related field Previous experience leading or mentoring teams within KYC or Compliance Operations Strong understanding of AML, KYC, sanctions screening, customer due diligence, and risk-based assessments Experience reviewing corporate documentation, ownership structures, and Ultimate Beneficial Ownership (UBO) information Knowledge of AML/KYC regulations across one or more international jurisdictions Experience within the payments, fintech, banking, EMI, PI, or broader financial services sector Legal, Compliance, or AML-related qualifications are considered an asset Excellent communication skills in English and Greek, both written and spoken Ability to work independently and collaborate effectively within international teams Eligibility to work in the EU full-time and permanently, without employer sponsorship What Will Help You Thrive Strong stakeholder management skills Familiarity with KYC and screening systems used in financial services environments Additional language skills such as Spanish, French, or German are considered an asset Strong analytical and decision-making skills with a risk-based mindset A proactive and hands-on leadership style Ability to prioritize effectively and adapt in a fast-paced, evolving environment At Euronet, we are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.